City of Georgetown Utilities / Customer Care

Provider briefing

How this utility’s billing works

City of Georgetown Utilities / Customer Care operates as a municipal department serving Georgetown and City of Georgetown water and wastewater service areas in Williamson County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block conservation tiers with meter-size base charges. The current codified schedule for a single-family 5/8-inch meter is $33.25 per month inside the City ($40.00 outside) plus $2.80 per 1,000 gallons through 7,000 gallons, $4.20 for 7,001–15,000, $7.35 for 15,001–25,000, $14.70 for 25,001–50,000, and $18.40 above 50,000 gallons. The schedule also provides a written low-income water discount equal to 30% of the applicable base charge for customers meeting the Medicaid and annual-renewal requirements. Georgetown currently operates drought-stage water-use restrictions, which can impose separate violation fees and conservation requirements.. Bills are generated monthly. the city code states that payment is timely when received before the due date, which is 15 days following the billing date for service; an overnight-depository payment received by 8:00 a.m. the following day is also timely. weekend or city-holiday due dates move to the next business day. individual bills, mud billing, and non-city service entities can have different arrangements., and a typical residential cost reference is For an inside-city standard 5/8-inch residential meter using 5,000 gallons, the current codified water charge is approximately $47.25 ($33.25 base plus five 1,000-gallon units at $2.80) and the flat residential wastewater charge is $60.85, for an illustrative water/sewer subtotal of approximately $108.10 before stormwater, garbage, electric service, taxes, special fees, or any MUD/non-City charge. At 7,000 gallons, water is approximately $52.85 and the water/sewer subtotal approximately $113.70. The City’s published rate structure is the controlling source for current billing and should be checked when drought or annual rate ordinances change.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Residential wastewater is a flat monthly charge of $60.85 inside City limits or $70.00 outside City limits under the current codified schedule. The code provides a 20% low-income sewer discount for eligible customers who apply in writing, participate in Medicaid, provide proof, and renew annually. For commercial and other nonresidential classes, wastewater can include a customer charge plus actual-water-consumption volumetric charges and, for high-strength wastewater, strength-factor surcharges. The residential schedule is not described as a winter-average sewer calculation in the current code.

Meter and infrastructure notes

Georgetown’s Customer Care guidance states that new Sensus meters record usage in single gallons, while older registers may measure in 1,000-gallon increments; billing is in whole 1,000-gallon units under the rate schedule. The City describes an AMI water-meter upgrade and provides current consumption data, threshold alerts, and portal history through CSS. Georgetown’s former GUARD usage-alert site was scheduled for decommissioning May 1, 2026, with usage information continuing through CSS and Customer Care. The public guidance does not name the AMI communications network or guarantee a specific transmission interval, but the portal supports ongoing consumption monitoring rather than only an annual manual read.