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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Georgetown Utilities / Customer Care

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
The code defines the normal payment window as 15 days following the billing date; a payment received by the next morning at 8:00 a.m. through the overnight depository is timely. Once the due date passes, a 10% penalty is added and a final notice is mailed. For the ordinary City-disconnect sequence, if payment is still not received by the following month’s due date, a field representative is dispatched to disconnect service. Non-City provider exceptions may use a 10th-day final notice plus a 24-hour cure period.
Late-fee rules
When payment is not received by the due date, Georgetown adds a 10% penalty to the account and mails a final notice. The City code allows customers age 60 or older, and customers with a qualifying Social Security Administration disability, to request a standing late-penalty waiver in writing; late notices and payment history still occur, and the waiver does not prevent disconnection after the notice’s disconnect date. The code also permits case-by-case repayment plans for substantial water leaks or substantial electric equipment malfunctions, with a $15 administration fee under the 2025–26 miscellaneous-fee ordinance.
Shut-off timeline
The ordinary timeline is: bill issued; payment due 15 days after the billing date; if unpaid, a 10% penalty is added and a final notice is mailed; if still unpaid by the following month’s due date, a Field Customer Service Representative is dispatched to disconnect. A disconnected customer must pay the account in full by cash, credit card, or money order before reconnection and may be required to post the standard deposit again. Where water/electric service is supplied by a non-City entity but the City bills unmetered services, a final notice is issued on the 10th day after the due date and provides 24 hours to cure before the non-City provider disconnects.
Warning and notice protocol
The code requires a final notice after the first missed due date; the current Customer Self-Service system also supports paperless bills and other correspondence by email. Late payments still generate a late notice even when an age/disability late-penalty waiver is in place. Customers can monitor balances, bills, consumption, and requests in CSS. The reviewed public sources do not specify a separate automated voice sequence, door hanger, or dedicated shutoff SMS sequence beyond the final notice and optional electronic correspondence.
Reconnection costs
The current 2025–26 Georgetown fee ordinance sets a $100 same-day reconnection fee for requests received by 4:00 p.m. Monday through Friday, excluding weekends and City holidays. The after-hours reconnection fee is $130 for requests received after 4:00 p.m. Monday through Friday or for connects/reconnects outside Monday–Friday 8:00 a.m.–5:00 p.m., including weekends and holidays. The past-due account must also be paid in full, and the City may require the standard deposit again.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Texas

53%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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