Notice and timing
How delinquency is handled
Grace period after the due date
The code defines the normal payment window as 15 days following the billing date; a payment received by the next morning at 8:00 a.m. through the overnight depository is timely. Once the due date passes, a 10% penalty is added and a final notice is mailed. For the ordinary City-disconnect sequence, if payment is still not received by the following month’s due date, a field representative is dispatched to disconnect service. Non-City provider exceptions may use a 10th-day final notice plus a 24-hour cure period.
Late-fee calculation
When payment is not received by the due date, Georgetown adds a 10% penalty to the account and mails a final notice. The City code allows customers age 60 or older, and customers with a qualifying Social Security Administration disability, to request a standing late-penalty waiver in writing; late notices and payment history still occur, and the waiver does not prevent disconnection after the notice’s disconnect date. The code also permits case-by-case repayment plans for substantial water leaks or substantial electric equipment malfunctions, with a $15 administration fee under the 2025–26 miscellaneous-fee ordinance.
Disconnection timeline
The ordinary timeline is: bill issued; payment due 15 days after the billing date; if unpaid, a 10% penalty is added and a final notice is mailed; if still unpaid by the following month’s due date, a Field Customer Service Representative is dispatched to disconnect. A disconnected customer must pay the account in full by cash, credit card, or money order before reconnection and may be required to post the standard deposit again. Where water/electric service is supplied by a non-City entity but the City bills unmetered services, a final notice is issued on the 10th day after the due date and provides 24 hours to cure before the non-City provider disconnects.