Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Hereford Water Services / Finance Water Office
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are rendered monthly; delinquency occurs if a bill remains unpaid on or after the 15th of the next succeeding month in which service was rendered.
- Late-fee rules
- A 10% additional charge is added when the bill remains due and unpaid on or after the 15th of the next succeeding month.
- Shut-off timeline
- Monthly bill rendered, then a 10% late charge if unpaid on or after the 15th of the next month; if charges remain unpaid within 21 days from becoming due and payable, City code authorizes disconnection. Reconnection after payment carries $25.
- Warning and notice protocol
- The reviewed code and current Water Services page do not specify exact warning call, text, mailer, or door-hanger protocols before disconnection.
- Reconnection costs
- A $25 reconnection charge applies after delinquent water/sewer service is paid. An older residential agreement warns that emergency after-hours call-outs may incur a $30 charge; confirm current applicability for a 2026 after-hours restoration.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Hereford Water Services / Finance Water Office public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.