Payment research · dataset 2026.08
Payment options for City of Irving Water Utilities
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- MyIrvingBill.org municipal utility-payment portal; the current official pages do not identify a separate software vendor, while the City separately describes ACH, e-check, paperless billing, and recurring-payment functionality.
- Phone payment number
- (972) 721-3774. Irving's official payment-options page identifies this automated phone system and accepts MasterCard, VISA, or Discover credit cards without an additional customer fee.
- Mail-in payment address
- City of Irving Customer Service Department, 825 W. Irving Blvd., Irving, TX 75060, or the address printed on the current billing statement. The City advises allowing seven to ten business days for a mailed payment to appear and including the utility account number; customers should not mail cash.
- In-person payment
- Customer Service windows are on the first floor of City Hall, 825 W. Irving Blvd., Irving, TX 75060, and are open Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding City holidays. The City accepts cash, check, money order, VISA, MasterCard, and Discover credit/debit cards at the windows. A drop-off payment box is located on the drive between City Hall and the Jack D. Huffman Community Building near the parking garage; it is collected Monday through Friday at 7:59 a.m. and payments post the next business day. For accounts that are not past due, authorized payment locations include specified Fiesta Mart stores, ACE Cash Express, and Western Union; those payments may be delayed and are not automatically displayed immediately.
- Digital payment methods
- The MyIrvingBill portal accepts Discover, MasterCard, and VISA debit/credit cards and e-checks, and supports one-time payments, recurring automatic payments from a checking account or card, paperless billing, email reminders, and multiple-account management. Irving also accepts ACH payments initiated through a customer's bank website; bank-website delivery can take one to two business days for electronic transactions or five to seven business days when the bank prints and mails a check. Apple Pay and Google Pay are not advertised in the current official materials.
- Online convenience fees
- No additional customer fee is charged for the automated phone payment system. The current public Irving payment pages do not state a separate online card or e-check surcharge; customers should review the portal confirmation screen for any current provider charge. A replacement paper statement costs $2.25.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | Yes | 25% | 15% |
| Payment fields documented | 7 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
88%
Details not confirmed in the reviewed public material
- Pay-by-text
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Irving Water Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.