Payment channels

Pay City of Irving Water Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as MyIrvingBill.org municipal utility-payment portal; the current official pages do not identify a separate software vendor, while the City separately describes ACH, e-check, paperless billing, and recurring-payment functionality.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(972) 721-3774. Irving's official payment-options page identifies this automated phone system and accepts MasterCard, VISA, or Discover credit cards without an additional customer fee.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Irving's current online payment materials document paperless billing, email reminders, recurring bank/card payments, and the MyIrvingBill account portal, but do not publish a water-bill SMS short code, keyword, or text-to-pay enrollment workflow.

Mail-in address

City of Irving Customer Service Department, 825 W. Irving Blvd., Irving, TX 75060, or the address printed on the current billing statement. The City advises allowing seven to ten business days for a mailed payment to appear and including the utility account number; customers should not mail cash.

Counters, drop boxes, and office hours

Customer Service windows are on the first floor of City Hall, 825 W. Irving Blvd., Irving, TX 75060, and are open Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding City holidays. The City accepts cash, check, money order, VISA, MasterCard, and Discover credit/debit cards at the windows. A drop-off payment box is located on the drive between City Hall and the Jack D. Huffman Community Building near the parking garage; it is collected Monday through Friday at 7:59 a.m. and payments post the next business day. For accounts that are not past due, authorized payment locations include specified Fiesta Mart stores, ACE Cash Express, and Western Union; those payments may be delayed and are not automatically displayed immediately.

Accepted digital instruments

What you can use online

The MyIrvingBill portal accepts Discover, MasterCard, and VISA debit/credit cards and e-checks, and supports one-time payments, recurring automatic payments from a checking account or card, paperless billing, email reminders, and multiple-account management. Irving also accepts ACH payments initiated through a customer's bank website; bank-website delivery can take one to two business days for electronic transactions or five to seven business days when the bank prints and mails a check. Apple Pay and Google Pay are not advertised in the current official materials.

2026 transaction pricing

Convenience fees

No additional customer fee is charged for the automated phone payment system. The current public Irving payment pages do not state a separate online card or e-check surcharge; customers should review the portal confirmation screen for any current provider charge. A replacement paper statement costs $2.25.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Irving Water Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →