Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Irving Water Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Zero grace days after the printed due time for avoiding the penalty: payment must be received by the City Customer Service offices by 5:00 p.m. on the due date. The bill itself is generated approximately 25 days before it is due, but a payment received after the due-time cutoff is subject to the ordinance penalty and next-business-day posting.
- Late-fee rules
- Irving assesses a 10% penalty on all outstanding current charges when payment is not received by 5:00 p.m. on the due date. Online, bank, and drop-box payments can take one or more bank/business days to post, so the City instructs customers to allow processing time. Replacement paper statements cost $2.25; other collection, disconnect, and deposit charges can apply under the City ordinance.
- Shut-off timeline
- An account with an unpaid balance more than 30 days past due is disconnected. If a deposit was included in the first month's bill, the City may disconnect without further notice when payment is not made by 5:00 p.m. on the bill's due date. After a nonpayment disconnect, payment arrangements are no longer available, all previous amounts and disconnect-related fees must be paid, and the City may require a new deposit up to four times the account's highest utility bill before restoration.
- Warning and notice protocol
- The official payment-options page publishes the 30-days-past-due trigger and special no-notice treatment for an unpaid first-month deposit bill, but does not promise a particular automated-call, SMS, colored-mailer, or door-hanger sequence for ordinary delinquency. Customers can request payment arrangements at City Hall, with a maximum of twice per year, and should act before the account passes the disconnection threshold. Texas landlord/tenant protections may separately apply when a landlord is responsible for the utility bill.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Irving Water Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.