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Payment research · dataset 2026.08

Payment options for City of Kerrville Utility Billing Department

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

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Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
Tyler Technologies Municipal Online Services. Kerrville’s official FAQ directs customers to the Kerrville-specific Municipal Online portal for utility account registration, card auto-pay, and bill payment. The City also offers e-billing by request and a separate average-monthly-billing program after 12 months of history.
Phone payment number
The 24/7 automated payment number is 833-262-5903 for debit or credit cards. Utility Billing representatives are available at 830-258-1504 from 8:00 a.m. to 5:00 p.m. Monday through Friday; after-hours water or wastewater emergencies go to police dispatch at 830-257-8181.
Pay-by-text
Kerrville does not publish a water-bill text-to-pay keyword or SMS payment enrollment path. Kerr County CodeRED can send emergency and drinking-water-contamination alerts by SMS, voice, email, or app after a resident registers, but this is an emergency-notification service rather than a payment mechanism. Customers should use Municipal Online Services or 833-262-5903 for payments.
Mail-in payment address
City of Kerrville, Utility Billing, 701 Main Street, Kerrville, TX 78028. The City specifies that mailed utility payments must be by check and are recorded on the date delivered by the postal service; a postmark does not determine the payment date.
In-person payment
Payments can be made at Utility Billing, 701 Main Street, Kerrville, TX 78028, during the City’s published customer-service hours of Monday through Friday 8:00 a.m. to 5:00 p.m. A payment drop box is located in the City Hall parking lot for after-hours payments. The public page identifies the address and drop box but does not publish a collection cutoff or list all counter instruments beyond the payment-method rules; mailed payments are check-only, while the City accepts card, cash, check, and other listed methods in the available channels.
Digital payment methods
The City supports online and IVR debit/credit-card payments, card auto-pay through Municipal Online Services, automatic monthly bill deductions, bank drafts, e-billing, mailed checks, and in-person payment. The published fee and payment pages do not list Apple Pay, Google Pay, PayPal, or specific card-brand restrictions for the online portal; verify the portal’s current card list and any displayed processing fee at checkout.

Directory comparison

Payment-information visibility

MeasureThis providerTexasNational index
Usable payment URL identifiedYes73%73%
Fee or no-fee amount disclosedNo25%15%
Payment fields documented7 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

88%

Details not confirmed in the reviewed public material

  • Online convenience fees

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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