City of Kerrville Utility Billing Department
Kerrville and the City of Kerrville municipal water, sewer, and garbage service area in Kerr County
Population reference
EPA-derived current utility records identify CITY OF KERRVILLE as a Community Water System serving approximately 23,489 people. Public profile snapshots vary, including approximately 21,450–26,000 depending on reporting year and system boundary; the current estimate is retained as a drinking-water-system figure rather than the City’s total regional population.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. Kerrville bills water, sewer, and garbage accounts monthly. The City also offers an average-monthly billing program to customers with a 12-month billing history; that program is evaluated and adjusted annually.
- Rate structure
- Increasing block residential tiers with a monthly account fee. Inside city limits, the current residential schedule is $25.41 per account; 0–1,000 gallons are included at no volume charge, 1,001–6,000 gallons are $3.51 per 1,000, 6,001–15,000 are $4.74, 15,001–25,000 are $6.28, 25,001–50,000 are $8.17, and 50,000 gallons and above are $10.89. Outside-city rates are higher and separately published.
- Residential cost reference
- For an inside-city residential account using 6,000 gallons, the current water charge is approximately $42.96: $25.41 account fee plus five 1,000-gallon units at $3.51 after the included first 1,000 gallons. If the winter sewer average is also 6,000 gallons, sewer is approximately $57.98: $24.28 account fee including 1,000 gallons plus five units at $6.74. The illustrative water-and-sewer total is about $100.94 before the $26.33 residential garbage charge and other fees.
- Wastewater and sewer calculation
- Inside-city residential sewer is based on the annual average of water consumption during the December, January, and February bill months, with the adjusted average appearing on the April bill. The $24.28 monthly sewer account fee includes 1,000 gallons; usage above 1,001 gallons is charged at $6.74 per 1,000 gallons. Accounts with no consumption history are billed using a 4,000-gallon assumption. Outside-city residential sewer uses a $36.42 account fee and $10.12 per 1,000 gallons above the included 1,000 based on the pre-winter average.
- Meter reading
- Kerrville Utility Billing handles meter reading and the City’s published materials say residential sewer and water accounts are based on monthly consumption. The City’s SCADA system uses Remote Telemetry Units to relay water and wastewater site information to a master telemetry unit every 60 seconds for operational alarms, but that SCADA interval is not the customer-meter billing interval. The reviewed pages do not identify the residential meter manufacturer or a universal AMI/AMR transmission schedule.
- New-account deposit
- Kerrville uses an online utility-exchange soft credit check to decide whether a deposit is required. A residential account with an acceptable score has a $0 deposit; an unacceptable score requires $100. Commercial accounts require the greater of $200 or twice the estimated average monthly bill. Residential deposits are refunded as an account credit after 12 continuous months without late payments; commercial deposits are refundable after 24 continuous months without late payments.
- Activation or transfer fee
- The current new-account fees are $40 without e-billing or bank draft, $25 with e-billing, and $20 with both e-billing and bank draft. New or transfer service begins with a City application and Utility Billing follow-up at 830-258-1504; the public application does not show a separate transfer fee. Only City staff may turn a meter on or off, and the current schedule lists $50 for turning water on after business hours.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Kerrville Utility Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (KERRVILLE) ↗
Search the federal drinking-water database using public water system ID KERRVILLE.