Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Kerrville Utility Billing Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Kerrville’s payment terms state that accounts not paid in full within 15 days of the billing date receive a 10% penalty. Accounts not paid in full within 25 days of the billing date receive a $35 service fee and are subject to service termination. The bill’s printed due date and any account-specific notice control if they differ.
- Late-fee rules
- The late charge is 10% of the current bill when the account is not paid in full by the due date/15-day payment term. At 25 days after the billing date, a $35 service fee is added and service becomes subject to termination. A returned check or ACH draft costs $30; meter tampering costs $100 plus actual meter damage and labor, and pulling or locking a meter costs $40.
- Shut-off timeline
- The published progression is: payment due under the bill’s monthly cycle; 10% penalty after 15 days from billing; $35 service fee and termination eligibility after 25 days; and water/sewer cutoff for unpaid accounts. Kerrville does not publish a universal truck-disconnect calendar beyond those day-count thresholds, so customers should pay at the City office or contact Utility Billing before termination.
- Warning and notice protocol
- Kerrville’s public payment terms identify the 15-day late threshold and 25-day termination threshold and state that late payments must be made at the City to avoid termination. The City offers paper or e-billing and CodeRED emergency notifications, but the reviewed pages do not specify a delinquency robocall, SMS sequence, colored mailer, or door-hanger protocol. Customers should keep the account mailing address and e-billing request current.
- Reconnection costs
- The current fee schedule lists a $35 service charge for accounts not paid before 5:00 p.m. on the final due date/termination deadline and a $50 fee to turn water on after business hours. Only City employees may turn water on or off at the meter. The customer must pay the delinquent amount and applicable service charges; the public pages do not publish a separate normal-hours restoration amount beyond the applicable account fee.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Kerrville Utility Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (KERRVILLE) ↗
Search the federal drinking-water database using public water system ID KERRVILLE.