Payment channels

Pay City of Killeen Water and Sewer / Utility Collections

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as CentralSquare Technologies Citizen Cloud / Click2Gov. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(254) 220-4183, the City's published utility payment-by-phone number. After-hours service and reconnection support are handled through (254) 501-7800, using the menu options published by Utility Collections.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Killeen's current Utility Collections and CentralSquare portal notices publish online account payment, Auto Pay, and automated phone payment, but do not publish a Pay-by-text keyword, short code, or SMS enrollment workflow.

Mail-in address

Utility Collections Division, P.O. Box 549, Killeen, TX 76540-0549.

Counters, drop boxes, and office hours

Utility Collections Division, 210 W. Avenue C, Killeen, TX 76541. Current operating hours effective April 6, 2026 are Monday through Thursday, 7:00 a.m. to 6:00 p.m. The City accepts checks, money orders, travelers checks, debit cards, Visa, Mastercard, and Discover credit at its published payment office. Same-day start/transfer requests received by 2:00 p.m. are handled in the same-day windows; after-hours/on-call service is available for an additional fee. The current page does not publish a separate public drop-box or retail pay-station list.

Accepted digital instruments

What you can use online

The published payment types are Visa, Mastercard, Discover credit, and debit cards for electronic/card payment, with checks, money orders, and travelers checks accepted through the City's other channels. Killeen's current public page does not list ACH/e-check, Apple Pay, Google Pay, PayPal, or Venmo as supported digital instruments. Auto Pay is available through the City's account materials, but its current instrument-specific enrollment details are not exposed on the public page.

2026 transaction pricing

Convenience fees

$2.00 is applied to all online and phone payments under the current Utility Collections page. The FY2026 fee schedule separately lists no different online-card percentage, so the $2.00 amount is the published standard convenience fee for those channels.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Killeen Water and Sewer / Utility Collections and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →