Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Killeen Water and Sewer / Utility Collections
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The FY2026 fee schedule defines the due date as the 15th day from the billing date or mailing date. A $10 late penalty is assessed if payment is not received by close of business on that due date, so the published grace period is the billing period through day 15 rather than an additional post-due-date grace window.
- Late-fee rules
- A $10 late penalty applies when payment is not received by close of business on the due date, defined in the FY2026 schedule as the 15th day from billing or mailing. A separate $25 delinquent-account fee applies when payment is not received by close of business on the delinquent due date. A $3 annual itemized-bill fee is also listed in the FY2026 fee schedule, but it is not a delinquency penalty.
- Shut-off timeline
- The current FY2026 schedule establishes a sequence of due date/day 15 and then a separately stated delinquent due date, with a $25 delinquent-account fee before reconnection. It does not publish the exact current calendar day of the delinquent due date or a universal physical shutoff day. Older Killeen fee schedules referenced the 22nd day from billing or mailing, but that older count is not treated as a confirmed FY2026 universal trigger.
- Warning and notice protocol
- Killeen's water bill includes account messages, the due date, payment-arrangement information, and the detachable payment coupon; Utility Collections provides payment arrangements and after-hours contact instructions. The current public 2026 materials do not promise a fixed automated call, SMS sequence, colored notice, door hanger, or number of pre-shutoff notices. Customers should contact (254) 501-7800 before the delinquent date to resolve the balance or ask about an arrangement.
- Reconnection costs
- The FY2026 fee schedule lists a $25 reconnection fee after non-payment. After-hours service is an additional $40 for service after normal business hours, including weekends and holidays, so a documented after-hours delinquency reconnect is at least $65 before the past-due balance, late penalty, or delinquent fee. Utility Collections publishes (254) 501-7800 for after-hours reconnect and menu-based on-call service.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Killeen Water and Sewer / Utility Collections public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.