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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Longview Utility Billing Services / Water Utilities Department

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
The current public Longview pages do not state a universal number of grace days after the printed monthly due date. They do publish a courtesy AlertWorks call before account deactivation and water disconnection, and they warn that unauthorized third-party payment delays can result in late fees or deactivation. Customers should treat the statement due date and any AlertWorks notice as operative and confirm the account status with Utility Billing at (903) 237-1030.
Late-fee rules
The current Longview rate page lists a $30 returned-payment fee, a $50 reactivation fee after nonpayment, and a $50 after-hours or same-day service fee. It does not display a percentage late penalty or a separate fixed late-notice amount. The City warns that delayed posting from non-authorized third-party payment services may cause late fees or account deactivation; customers should use eCheck, bank draft, mail, the official portal, or an authorized Fidelity Express location and retain the confirmation.
Shut-off timeline
Longview publishes a courtesy call process but not a fixed day-count from due date to physical shutoff. AlertWorks makes automated calls about past-due reminders before account deactivation and water disconnection; the City does not state the exact call day, number of calls, or shutoff date on the public billing pages. After a nonpayment deactivation, the current fee schedule requires a $50 reactivation fee in addition to the outstanding balance and any applicable late/returned-payment amounts. Customers should call before the account is deactivated rather than rely on a third-party payment's pending status.
Warning and notice protocol
Longview's documented warning tool is free AlertWorks automated courtesy calling. Customers must provide and maintain a current local phone number by calling or emailing Utility Billing Services; the calls are made about past-due reminders before deactivation and water disconnection. The City also sends normal bills and account information through mail or the Utility Access profile. The public materials do not specify a legally guaranteed text notice, door hanger, colored paper notice, or exact days before termination, so customers should respond to every past-due reminder promptly.
Reconnection costs
A customer reactivating water after a nonpayment deactivation pays a $50 reactivation fee plus the outstanding account balance and any applicable charges. Standard activation for an existing water service is $50, transfer is $50, and a meter reset is $50. After-hours water-related service requested after 5 p.m. or on weekends/holidays adds $50; same-day service also adds $50. The separate after-hours emergency line handles leaks and water/sewer emergencies, not ordinary delinquency payment processing.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Texas

53%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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