City of Longview Utility Billing Services / Water Utilities Department
Longview
Population reference
83,236 residents (U.S. Census Bureau July 1, 2025 estimate for Longview city); City Utility Billing Services reports more than 29,000 water, sewer, and sanitation accounts.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. The City bills water, sewer, and sanitation on a monthly utility bill; the detailed billing-cycle map assigns accounts to geographic cycles. The sewer component is recalculated annually in March from the prior winter average, while water is billed from current metered consumption.
- Rate structure
- Uniform volumetric water rate after a fixed minimum/demand charge, rather than increasing residential usage tiers. The FY2025-26 City fee memorandum sets the inside-city 5/8-inch minimum up to 2,000 gallons at $11.03 and usage above 2,000 gallons at $2.95 per 1,000 gallons. The latest public rate table identifies outside-city 5/8-inch minimum as $19.52 in the Oct. 2024 schedule and usage above 2,000 gallons at $4.20; customers outside the corporate limits should confirm any current update. Residential refuse, sewer, and stormwater are separate bill lines.
- Residential cost reference
- Using the FY2025-26 inside-city water figures, 5,000 gallons is about $19.88 for water ($11.03 minimum plus 3,000 gallons at $2.95). The latest public sewer table lists a residential/all-others base of $12.65 plus $4.15 per 1,000 gallons of the established winter-average amount, with a 5,000-gallon average producing about $25.10. Adding the current basic residential garbage charge of $19.85 and 8.25% tax produces a planning total near $72-$75 before stormwater and any other account line. At a 7,000-gallon winter average, water is about $25.78 and sewer about $33.40, putting the comparable total near $83-$86 before stormwater. The public rate page still labels its sewer table effective Oct. 1, 2024, so customers should confirm the latest sewer amount when budgeting for 2026.
- Wastewater and sewer calculation
- Residential sewer is not separately metered. Longview averages household water use during November, December, and January as billed in December, January, and February; the new residential sewer charge appears on the March bill. The latest City example subtracts a 2,000-gallon minimum, charges $12.40 for that minimum and $3.95 per 1,000 gallons above it, and caps the residential charge at a 22,000-gallon average/$88.30 or the current equivalent. New residential customers without winter history are initially set at a 6,000-gallon average, and transfers carry the established sewer charge. The City says leaks in the winter months should be reported by May for possible adjustment.
- Meter reading
- Longview bills water monthly and exposes usage information through Utility Access, but the public customer-facing pages do not identify the water meter manufacturer, AMI/AMR deployment percentage, or a guaranteed transmission interval. The sewer winter-average process uses current billed water consumption from November-January, and the portal can show account usage history. Customers should treat the published technology as an online usage-access capability rather than assume that every meter transmits hourly data.
- New-account deposit
- The current public Longview rate and billing pages do not publish a universal residential water deposit amount, credit-check waiver, or refund schedule. A service application requires identity/account verification and a signed retail water service agreement before service begins; separate construction-meter deposits may apply. Customers should confirm any account-specific deposit with Utility Billing at (903) 237-1030 rather than infer it from the $50 activation fee.
- Activation or transfer fee
- Longview charges a $50 nonrefundable activation fee for connecting to an existing water service, a $50 transfer fee when turning one meter on and another off within the City's 14-day transfer window, and a $50 reactivation fee after nonpayment deactivation. The application page requires 48 hours/two business days for opening, transferring, or closing service; same-day activation is available through the online application for an extra fee, and after-hours service carries a separate $50 fee. A 4-inch or 6-inch sewer tap is listed in the FY2025-26 fee memo at $3,102 without pavement excavation/boring or $5,488 with those conditions.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Longview Utility Billing Services / Water Utilities Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- tdhca.texas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.