Payment channels

Pay City of Lufkin Utility Collections / Water Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Click2Gov Utility Billing, linked from the City of Lufkin’s official online bill-payment page. The City’s published payment notice describes electronic bill presentment, account views, major credit/debit-card payment, and eCheck payment through the utility portal.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

The City’s utility materials document telephone payment capability; current public payment guidance identifies Utility Collections at 936-633-0220 for billing/account assistance but does not publish a separate automated IVR number. Customers should call Utility Collections and use only the phone-payment route confirmed by the City rather than an unsolicited caller.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No current Lufkin pay-by-text keyword, short code, or enrollment sequence was located in the City’s public utility pages. The Click2Gov account supports online account access and payment; customers should ask Utility Collections at 936-633-0220 whether text notifications or text-to-pay are enabled for the account and what current opt-in procedure applies.

Mail-in address

City of Lufkin Utility Collections, City Hall, 300 East Shepherd Avenue, Room 126, Lufkin, TX 75901. The City’s public payment page should control the remittance address printed on the current bill; include the payment stub and account number and allow posting time before the due date.

Counters, drop boxes, and office hours

Water and sewer accounts may be paid at City Hall, 300 E. Shepherd Avenue, Room 126, Lufkin, TX 75901, generally Monday through Friday from 8:00 a.m. to 5:00 p.m. City utility materials also describe a drive-through payment window operating approximately 7:30 a.m. to 5:00 p.m. Customers should verify holiday hours and accepted desk instruments with Utility Collections at 936-633-0220. Cash, check, money order, card, and electronic payment options may carry different processing rules.

Accepted digital instruments

What you can use online

The official payment materials identify Click2Gov online utility payments, major debit/credit cards, and eCheck; the City’s older published fee notice specifies a utility card transaction fee and an eCheck fee. Bank bill-pay and in-person payment are also available. Exact card brands, wallet support, recurring-payment availability, and current checkout instruments should be confirmed in the live Click2Gov session.

2026 transaction pricing

Convenience fees

The City payment notice effective December 16, 2020 lists a $2.99 transaction fee for utility debit/credit-card payments and a $0.99 fee for utility eChecks. Because the public notice is older than 2026, customers should confirm the current amount on the Click2Gov checkout before authorization; do not treat a third-party bill-pay fee as a City fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Lufkin Utility Collections / Water Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →