Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Lufkin Utility Collections / Water Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- City water bills are due upon receipt and become delinquent 20 days after the billing date; a 10% late fee is added when the 20-day period expires. A separate utility-service discontinuance rule states that bills are paid monthly on the tenth day after billing and may be subject to disconnection if not paid within ten days, so customers should follow the printed bill, current notice, and the stricter applicable deadline rather than assume an extra grace period.
- Late-fee rules
- The current code adds a 10% late fee to water bills not paid within 20 days after billing. The City also charges a $50 first-occurrence tampering fee, $10 per meter removal due to nonpayment in addition to the current service charge, and any applicable returned-payment or service charges in the fee schedule. Utility Collections should confirm the account-specific delinquent total.
- Shut-off timeline
- The code sequence is: monthly bill issued; payment due on the City’s stated billing deadline; after the account is delinquent, a 10% late fee is assessed; if the account is processed for cutoff, the $30 regular-hours reconnection charge is applicable and service may be discontinued. The discontinuance rule says bills not paid within ten days after billing are subject to disconnection, while the water-rate rule describes delinquency at 20 days; the bill/notice controls the exact calendar date.
- Warning and notice protocol
- Lufkin’s code authorizes discontinuance for delinquency and the City’s utility collections workflow uses billing notices and cutoff processing, but the public materials reviewed do not specify a universal paper color, automated call/text cadence, or door-hanger requirement. Customers should read the printed delinquent/cutoff notice, contact Utility Collections at 936-633-0220 before the cutoff, and request any payment arrangement or account review before the meter is disconnected.
- Reconnection costs
- A $30 reconnection fee applies during regular work hours Monday through Friday, 8:00 a.m. to 5:00 p.m.; a $20 surcharge is added for reconnection at other times, making the ordinary after-hours total $50. For an account holder age 65 or older, the code provides a $10 regular-hours reconnection charge plus $15 after-hours surcharge, subject to age verification. Removing a meter after nonpayment adds $10 per occurrence to the current $30 service charge.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Lufkin Utility Collections / Water Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX0030004) ↗
Search the federal drinking-water database using public water system ID TX0030004.