Notice and timing
How delinquency is handled
Grace period after the due date
City water bills are due upon receipt and become delinquent 20 days after the billing date; a 10% late fee is added when the 20-day period expires. A separate utility-service discontinuance rule states that bills are paid monthly on the tenth day after billing and may be subject to disconnection if not paid within ten days, so customers should follow the printed bill, current notice, and the stricter applicable deadline rather than assume an extra grace period.
Late-fee calculation
The current code adds a 10% late fee to water bills not paid within 20 days after billing. The City also charges a $50 first-occurrence tampering fee, $10 per meter removal due to nonpayment in addition to the current service charge, and any applicable returned-payment or service charges in the fee schedule. Utility Collections should confirm the account-specific delinquent total.
Disconnection timeline
The code sequence is: monthly bill issued; payment due on the City’s stated billing deadline; after the account is delinquent, a 10% late fee is assessed; if the account is processed for cutoff, the $30 regular-hours reconnection charge is applicable and service may be discontinued. The discontinuance rule says bills not paid within ten days after billing are subject to disconnection, while the water-rate rule describes delinquency at 20 days; the bill/notice controls the exact calendar date.