Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Mansfield Water Utilities Division
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The official payment page states that a $10 or 10% late charge, whichever is higher, is added on the 21st day after the billing date. It also states that service is subject to termination if the balance is not paid within 30 days of billing; the bill’s printed due and cutoff dates control for an individual account.
- Late-fee rules
- On the 21st day after the billing date, Mansfield adds the greater of a fixed $10 charge or 10% of the applicable balance. The payment page does not publish a separate escalating daily interest rate. A customer who pays on cutoff day after 8:00 a.m. may still be cut off and is directed to call Utility Billing at 817-276-4230.
- Shut-off timeline
- The published progression is: bill issued; the greater-of-$10-or-10% late charge is added on day 21 after billing; service is subject to termination if unpaid within 30 days of billing; and payment on cutoff day after 8:00 a.m. may not stop the disconnect. The City does not publish a universal calendar date for the truck visit beyond the statement’s due/cutoff information.
- Warning and notice protocol
- Mansfield’s payment instructions warn that service is subject to termination after 30 days and that cutoff-day payment after 8:00 a.m. may not prevent disconnection. The City’s online utility account and WaterSmart portal provide account, payment-history, usage, and notification tools. No universal color-coded mailer, door hanger, automated-call cadence, or SMS warning sequence is described in the reviewed official pages; customers should keep mailing, phone, email, and portal notification details current.
- Reconnection costs
- For a non-payment termination, the resident must call 817-276-4230, pay the required balance, and be present with someone able to access the residence. Regular reconnection hours are Monday–Friday 8:00 a.m.–4:30 p.m.; payments made at the office between 4:30 and 5:00 p.m. are scheduled for reconnection between 6:00–7:00 or 7:00–8:00 p.m. The City publishes an additional fee for each missed trip, but does not publish its dollar amount or a separate after-hours surcharge in the public procedure.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Mansfield Water Utilities Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX2200018) ↗
Search the federal drinking-water database using public water system ID TX2200018.