Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Mansfield Water Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 20 days after the billing date before the late charge is added on day 21; service becomes subject to termination if the account remains unpaid within 30 days of billing.
- Late-fee rules
- A $10 late charge or 10% of the balance, whichever is higher, is added on the 21st day after billing. Service is subject to termination if not paid within 30 days. Online and phone payments post immediately to the utility account, but a payment made on cutoff day after 8:00 a.m. may not stop the field cutoff without a call to Customer Service.
- Shut-off timeline
- Bills are rendered around every 30 days; the late charge occurs on day 21 after billing, and service is subject to termination if unpaid within 30 days. On a cutoff day, payment must be made before 8:00 a.m. to automatically stop cutoff; later payment requires calling 817-276-4230. Reinstatement requires a person with inside access at the property.
- Warning and notice protocol
- The reviewed city pages do not specify a color-coded mailer or automated-call sequence. The published rule is deadline-based: late charge on day 21, termination subject after day 30, and cutoff-day payment before 8:00 a.m. The customer should monitor the mailed bill and contact Utility Billing immediately if a cutoff notice is received.
- Reconnection costs
- Mansfield does not publish a single regular-hours/after-hours reconnection dollar amount on the reviewed procedure page. After disconnection, a person with interior access must be present; normal reinstatement requests are processed Monday-Friday 8:00 a.m.-4:30 p.m. Payments at the office between 4:30 and 5:00 p.m. are restored in an evening window, and missed appointments incur an additional return-trip fee.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Mansfield Water Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.