Payment channels

Pay City of McKinney Water Billing / Utility Services

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(972) 547-7550, Option 2, the City's published phone payment route; phone-agent service is listed Monday through Friday, 8:30 a.m. to 4:45 p.m.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Current McKinney Water Billing pages publish Paymentus e-bills, payment reminders, AutoPay, and My Water Advisor text/email consumption alerts, but do not publish a text-to-pay keyword, short code, or enrollment workflow.

Mail-in address

City of McKinney, P.O. Box 8000, McKinney, TX 75070. Customers should enclose the remittance stub, use a check or money order as directed by the bill, and allow postal delivery before the due date; the City publishes this as the payment address rather than the physical Water Billing office address.

Counters, drop boxes, and office hours

The current in-person payment location is the new City Hall, 401 E. Virginia St., McKinney, TX 75069. The published hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., closed holidays. A walk-up drop box is located on the north side of the building. The City also states that once disconnected, restoration payment must be cash, credit card, or money order; ordinary counter-payment handling should be confirmed with Water Billing at (972) 547-7550 before arrival.

Accepted digital instruments

What you can use online

The official Paymentus portal accepts Visa, MasterCard, Discover, electronic check, PayPal, PayPal Credit, and Venmo. Customers can make one-time payments, store payment methods, enroll in AutoPay, receive payment reminders, and enable electronic bills. The current city page does not identify Apple Pay or Google Pay as separate supported instruments.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current McKinney Water Billing payment page lists the accepted online instruments but does not expose a verified 2026 flat convenience fee or percentage for cards, electronic checks, PayPal, PayPal Credit, or Venmo. Customers should review Paymentus's final confirmation before submitting.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of McKinney Water Billing / Utility Services and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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