City of McKinney Water Billing / Utility Services

Provider briefing

How this utility’s billing works

City of McKinney Water Billing / Utility Services operates as a municipal department serving McKinney municipal water, wastewater, drainage, and city-provided residential utility service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block tiers plus a fixed monthly base rate. FY2026 rates effective October 1, 2025 charge inside-city residential water at $19.80 per month plus consumption billed in 1,000-gallon units: 1–7,000 gallons at $5.00 per unit, 7,001–20,000 at $6.90, 20,001–40,000 at $8.70, and over 40,000 at $10.45. Outside-city rates are higher: $24.75 base and $6.25, $8.65, $10.90, and $13.05 per unit respectively.. Bills are generated monthly. meters are typically read every 27–33 days, a bill is sent approximately 7–10 days after the read, and the bill is due 16 days after the bill date. geographic billing cycles cause the specific calendar dates to vary., and a typical residential cost reference is For an inside-city 5/8-inch residential account, 5,000 gallons is approximately $44.80 for water ($19.80 base plus five 1,000-gallon units at $5.00); 7,000 gallons is approximately $54.80. Adding an illustrative wastewater charge based on the same winter-average usage gives combined water-and-sewer subtotals of about $111.90 at 5,000 gallons and $137.50 at 7,000 gallons, before trash, drainage, taxes, or other account charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Wastewater has a $28.10 inside-city monthly base plus $7.80 per 1,000 gallons, with a maximum of eight billed units. McKinney uses a Winter Quarter Average calculated from December through February consumption to cap sewer units beginning in April; if current use is below the WQA, the lower amount is billed, and a new account is charged on actual water use until its WQA can be established. At 5,000 gallons the illustrative sewer charge is $67.10 and at 7,000 gallons $82.70. Outside-city sewer rates are $35.15 base and $9.75 per unit.

Meter and infrastructure notes

McKinney meters are read monthly, normally every 27–33 days, and most meters have electronic reading devices that allow the meter reader to capture readings remotely. The City's My Water Advisor 2.0 provides real-time-style consumption access and leak/high-use text and email alerts, with consumption information updating every 24 hours. The public material does not identify the AMR/AMI vendor or radio protocol; the verified operational description is remotely captured electronic meters, monthly billing reads, and daily customer-portal updates.