Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of McKinney Water Billing / Utility Services
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Five days after the due date before the 10% late fee is added, subject to the published $5 minimum. McKinney also grants a 19-day automatic extension period calculated from the due date, during which a payment expected to arrive may be made without contacting the City; the City does not describe this as a permanent change to the printed due date.
- Late-fee rules
- After the five-day grace period, McKinney adds a 10% late fee with a $5 minimum. Customers needing more time must contact Water Billing before the automatic extension ends; a payment plan may be available only when there has been no disconnection or returned payment in the previous six months, is limited to two non-consecutive requests per year, is unavailable for a first bill, and requires 50% payment. A returned payment can also affect eligibility and restoration requirements.
- Shut-off timeline
- The published timeline is: monthly bill issued; bill due 16 days after the bill date; a five-day grace period follows before the 10%/$5-minimum late fee; a 19-day automatic extension is calculated from the due date; customers needing more time must request a qualifying arrangement before that extension ends. The official public page confirms that accounts can be disconnected after the extension/payment process, but does not publish a single universal calendar day for the physical shutoff visit. Once disconnected, the entire past-due balance, current bill, and related fees are required for restoration.
- Warning and notice protocol
- McKinney publishes the due-date, grace-period, automatic-extension, and payment-plan rules rather than a guaranteed call/SMS/colored-mailer/door-hanger sequence. A customer who needs additional time must contact Water Billing before the 19-day extension expires. The City warns that an account remains active and continues monthly base charges after disconnection, and a second disconnection within 12 months triggers an additional deposit; those rules make prompt contact and payment-plan qualification important.
- Reconnection costs
- FY2026 fee-change material lists residential reconnection at $75 during normal hours and $125 after hours. The City requires the entire past-due balance, current bill, and related fees to restore service; cash, credit card, or money order are accepted after disconnection. A further deposit is required if service is disconnected twice within 12 months and for each subsequent disconnection. These delinquency-reconnection fees are separate from the $50 normal-hours initiation/transfer fee and $100 same-day/after-hours connection fee.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of McKinney Water Billing / Utility Services public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.