Payment channels

Pay City of Midland City Utility Billing / Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The current public Midland portal identifies the City service but does not name the software vendor; prior City materials reference Paymentus/Northstar during an earlier billing-system transition.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. Midland publishes City Utility Billing at (432) 685-7320 for account support, but the current 2026 customer pages do not publish a separate automated IVR payment number or menu sequence.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The current portal supports account alerts, paperless billing, auto-pay, usage thresholds, and near-real-time consumption review, but Midland's 2026 public pages do not publish a text-to-pay keyword, short code, or SMS enrollment procedure.

Mail-in address

Customer Service, PO Box 1152, Midland, Texas 79702-1152. Customers should include the payment stub/account number and verify the current bill's remittance instructions before mailing a check or money order.

Counters, drop boxes, and office hours

Customers may pay at the Central Cashier's Office on the first floor of City Hall, 300 N. Loraine, Midland, TX 79701, or at the City Utility Billing Office in Center Pointe Building, second floor, 1030 Andrews Highway, Suite 220, Midland, TX 79701. City Utility Billing is open Monday-Friday 8:00 a.m.-5:00 p.m. The public pages do not state separate counter hours, accepted desk instruments, or a 24-hour drop-box location; customers should confirm those details with (432) 685-7320. Online auto-pay withdraws before the due date through the portal.

Accepted digital instruments

What you can use online

The current portal supports online bill viewing and payment, auto-pay, paperless billing, and account profiles. Midland's public system-transition page identifies PayPal, PayPal Credit, Amazon Pay, and Venmo as additional online options; ordinary card and electronic-check choices are presented through the portal, but the current pages do not list every card brand or bank-draft rule. Customers should rely on the instruments actually displayed at checkout.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. Midland's approved February 1, 2026 fee schedule lists utility account, application, transfer, NSF, and reconnect fees but does not publish an online card percentage, minimum card fee, e-check fee, or digital-wallet surcharge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Midland City Utility Billing / Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →