Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Midland City Utility Billing / Water and Wastewater
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Late-fee rules
- The current public Midland utility pages do not publish a routine residential late-fee percentage or fixed late charge. The approved 2026 fee schedule does publish a $32.29 non-sufficient-funds fee, a $32.29 reconnect-disconnect fee, and the account-specific deposit rules. A payment arrangement requires a standard 50% payment on the past-due balance before the agreement begins; failure to fulfill the arrangement results in meter lock or removal and full payment plus reconnection fees. Exact late assessment rules should be confirmed from the customer's bill or City Utility Billing.
- Shut-off timeline
- Midland does not publish a fixed calendar progression from missed due date to physical shutoff on its current customer pages. The City states that Field Service disconnects and reconnects water, and that failure to complete a payment arrangement leads to meter lock or removal. The 2026 schedule lists a $32.29 reconnect-disconnect fee, but no exact notice day, door-hanger sequence, or work-order timing is disclosed. Customers should call (432) 685-7320 immediately and request a payment arrangement in person before the account is referred for collection or service is locked.
- Warning and notice protocol
- The documented relief protocol is an in-person payment arrangement at 1030 Andrews Highway, Suite 220, Monday-Friday 8:00 a.m.-5:00 p.m. Midland requires 50% of the past-due balance as the standard initial payment and disqualifies accounts with recent NSF payments, tampering/illegal usage, inactive accounts, debt-collector referral, or past-due balances below $100. The public pages do not specify automated calls, SMS, colored notices, door hangers, or the legally required number of delinquency warnings.
- Reconnection costs
- The approved February 1, 2026 fee schedule lists a $32.29 reconnect-disconnect fee. Midland does not publish a separate regular-hours versus after-hours amount; Field Service has weekend emergency standby, but the customer pages do not state a premium for a delinquency restoration outside office hours. Full past-due payment and any failed payment, deposit, or other account charges may also be required before the meter is unlocked or reinstalled.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Grace period
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Midland City Utility Billing / Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- tdhca.texas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.