Payment research · dataset 2026.08
Payment options for City of Midlothian Utility Billing Department
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Tyler Technologies Municipal Online Services. The City’s official payment page links to the Midlothian-specific portal for sign-in/registration and online utility-account payments. Midlothian’s WaterSmart program is a separate usage and leak-alert portal at https://midlothian.watersmart.com and may also display or facilitate bill payment.
- Phone payment number
- The 24/7 automated payment number is 866-907-3821 for Visa or Mastercard credit-card payments. Customers may also call Utility Billing at 972-775-7130 and press option 1; the IVR requires the eight-digit account number.
- Pay-by-text
- Midlothian’s official payment pages do not publish a bill-payment SMS keyword, short code, or text-to-pay enrollment procedure. The City promotes WaterSmart at midlothian.watersmart.com for usage monitoring and leak alerts, and City emergency/news channels may carry water notices, but payment should be made through Municipal Online Services, the 24/7 IVR, bank draft, mail, or the drop box.
- Mail-in payment address
- City of Midlothian Utility Billing Department, 215 N. 8th Street, Midlothian, TX 76065. This is both the published physical and mailing address for water and sewer payments; include the eight-digit account number and bill remittance information.
- In-person payment
- Utility Billing accepts cash, check, money order, Visa, and Mastercard at the Utility Billing Office in City Hall, 215 N. 8th Street, Midlothian, TX 76065. Office hours are Monday through Friday 8:00 a.m. to 5:00 p.m. After-hours payments can be placed in the outside drop box on the west side of City Hall or the drop box at the Utility Billing office door. The City states that a drop-box payment after 8:00 a.m. on the 26th is late and does not prevent late fees or disconnect action.
- Digital payment methods
- The City accepts Visa and Mastercard credit/debit cards online and through the 24/7 IVR, recurring automatic bank drafts, and bank bill-payment arrangements. In-person and mail channels accept cash, check, money order, Visa, and Mastercard. The reviewed official pages do not list ACH one-time checkout, Apple Pay, Google Pay, PayPal, Discover, or American Express.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | No | 25% | 15% |
| Payment fields documented | 7 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
88%
Details not confirmed in the reviewed public material
- Online convenience fees
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Midlothian Utility Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- midlothian.watersmart.com reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (TX0700005) ↗
Search the federal drinking-water database using public water system ID TX0700005.