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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Midlothian Utility Billing Department

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
Water and sewer bills are due on the 15th. If the 15th is a weekend, Midlothian allows one extra working day without penalty. A late notice is issued on the 16th, and payment not received by 8:00 a.m. on the 26th is subject to service disconnection; if the 26th is a weekend, the next business day’s 8:00 a.m. cutoff applies.
Late-fee rules
After the due date, the fee schedule applies $5 to past-due balances from $6.00 through $50.00 and 10% of the balance to past-due balances over $50.00. A $30 disconnect penalty is assessed when the account reaches the 26th cutoff, even if the physical shutoff has not yet occurred. Returned checks are charged $25 and require cash or money-order repayment after certified-letter notice.
Shut-off timeline
The published timeline is: bills mailed on the last working day; due on the 15th; late notice with a 10% penalty or applicable $5 fee on the 16th; $30 disconnect penalty and cutoff eligibility at 8:00 a.m. on the 26th; and physical service termination for unpaid accounts. A weekend on the 15th grants one extra working day, and a weekend on the 26th moves the cutoff to 8:00 a.m. on the next business day.
Warning and notice protocol
Midlothian mails late notices on the 16th with the applicable penalty and publishes the 26th 8:00 a.m. cutoff in its billing policies and new-customer packet. The City also supports email bill delivery and WaterSmart usage/leak alerts. No separate colored delinquency mailer, door hanger, automated call sequence, or SMS cutoff cadence is identified in the reviewed official material; the mailed late notice and account bill are the controlling warning documents.
Reconnection costs
The current fee schedule lists a $30 reconnect/disconnect fee during business hours and $50 to reconnect after business hours. The City’s billing page says the $30 disconnect penalty is due with the delinquent balance, while after-hours reconnection carries the $50 charge. The new-customer packet says accounts paid during the day are restored before personnel leave and payments after hours or in the drop box that evening are reconnected the following morning.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Texas

53%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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