Municipal Department
City of Mission Utility Billing & Collections Department
Serving Mission
Population served
More than 60,000 residents and more than 23,000 utility customers, according to the City's Public Works and department pages.
State system code
FIPS 48
Billing frequency
Monthly; the City's meter-reading department reads approximately 27,000 water meters monthly for billing.
Provider briefing
How this utility’s billing works
City of Mission Utility Billing & Collections Department operates as a municipal department serving Mission. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block structure. For residential A1 service inside the city, the published schedule shows an $11.50 base charge for a 3/4-inch meter at 999 gallons or less, $2.25 per 1,000 gallons from 999 to 19,999 gallons, and $2.50 per 1,000 gallons at 20,000 gallons and above; outside-city and larger-meter schedules differ.. Bills are generated monthly; the city's meter-reading department reads approximately 27,000 water meters monthly for billing., and a typical residential cost reference is Using the published inside-city residential 3/4-inch schedule as a directional 2026 estimate, 5,000–7,000 gallons produces about $20.50–$25.00 for water before sewer, drainage, sanitation, taxes, and any account-specific charges. The exact current bill depends on the adopted rate table and service class.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
For an inside-city single-residential account, the published schedule lists a $9 fixed sanitary-sewer charge plus $1.45 per unit of sewer quantity, with sewer quantity based on water consumption and a multiplication factor of 1.0. Outside-city residential service is shown as a sewer-average charge rather than a direct current-month percentage. No winter-average calculation is described on the reviewed page.
Meter and infrastructure notes
The City states that its Meter Reader Department reads approximately 27,000 water meters monthly for billing and handles rechecks, new-account connections, disconnections, and meter replacements. The reviewed page does not identify an AMI/AMR vendor or hourly transmission capability.
Emergency water support
Report a leak or water emergency
956-580-8780 for sewer-related emergencies and water/public-works issues; the utility billing page also directs other water-related problems to 956-585-3111/MyMission311 and lists 956-580-8660 for after-hours answering-service contact.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Mission
City of Mission Utility Billing & Collections Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.