Payment channels

Pay City of North Richland Hills Water Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Municipal Online Payments. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

817-989-9080, available 24 hours a day, seven days a week; customer service and payment questions are handled at 817-427-6200.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The City's current payment options list online portal, telephone, automatic bank draft, bank bill pay, mail, in-person counter, and drop box, but do not advertise text-to-pay enrollment.

Mail-in address

North Richland Hills Water Dept., P.O. Box 738491, Dallas, TX 75373-8491. Bank bill pay must use the full account number and customer number separated by a dash and the exact payee/address to avoid processing delay.

Counters, drop boxes, and office hours

Payments are accepted at the Water Department on the first floor of City Hall, 4301 City Point Drive, North Richland Hills, TX 76180, Monday-Friday 8:00 a.m.-5:00 p.m. A 24-hour drop box is in the City Hall parking lot. The payment page does not publish a separate counter surcharge or a definitive list of card brands accepted at the desk.

Accepted digital instruments

What you can use online

The Municipal Online Payments portal supports online account management and autopay; the City also provides automatic bank draft and telephone payment. The public payment page does not enumerate the portal's card brands or whether every electronic-check option carries a processor fee, so customers should verify the checkout disclosure before submitting.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The City's current public payment page does not publish an online processor fee. Payments made after 5:00 p.m. are processed the next day.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of North Richland Hills Water Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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