Municipal Department
City of North Richland Hills Water Department
Serving North Richland Hills
Population served
74,859 people served according to the EPA queue; the City describes approximately 27,000 residential and business water customers.
State system code
FIPS 48
Billing frequency
Monthly, issued through eight geographic billing cycles. The bill date falls on a Tuesday or Friday depending on the customer's area, and the due date is 20 calendar days after the bill date.
Provider briefing
How this utility’s billing works
City of North Richland Hills Water Department operates as a municipal department serving North Richland Hills. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tier with a pass-through component. For a 3/4-inch single-family meter, the base includes the first 2,000 gallons at $17.50; usage from 2,001-22,440 gallons is $4.65 per 1,000 gallons plus a $3.56 pass-through, and usage above 22,440 gallons is $4.74 plus the same pass-through. Separate irrigation and multi-family schedules apply.. Bills are generated monthly, issued through eight geographic billing cycles. the bill date falls on a tuesday or friday depending on the customer's area, and the due date is 20 calendar days after the bill date., and a typical residential cost reference is For a 3/4-inch meter using 6,000 gallons and a sewer winter-quarter average of 6,000 gallons, the published schedule gives water of about $50.34 ($17.50 base plus 4,000 gallons at $4.65+$3.56) and sewer of about $45.08 ($11 base plus 6,000 gallons at $2.06+$3.62), or approximately $95.42/month before drainage and other bill components. Actual sewer volume is capped at 18,700 gallons and is based on the winter average.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential sewer billing uses a base charge of $11.00 plus $2.06 per 1,000 gallons and a $3.62 per-1,000-gallon pass-through for treatment. The volume is not simply the current month's water intake: it is based on the property's winter-quarter average from mid-November to mid-March, establishes the following 12 months of sewer volume, and is capped at 18,700 gallons.
Meter and infrastructure notes
The City provides EyeOnWater hourly-use monitoring and leak alerts, and bills through eight monthly cycles. The reviewed pages do not name the AMI/AMR meter vendor or specify the exact remote transmission schedule; the online usage-monitoring system is the customer's primary near-real-time consumption tool.
Emergency water support
Report a leak or water emergency
817-427-6440 for Water System Maintenance and water-quality/service issues; 817-427-6200 handles customer service and billing. The City may contact the account holder when a leak requires temporary shutoff.
Official starting point
Choose the right next step
Reading this profile
A practical reference for North Richland Hills
City of North Richland Hills Water Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.