City of North Richland Hills Water Department
North Richland Hills
Population reference
74,859 people served according to the EPA queue; the City describes approximately 27,000 residential and business water customers.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly, issued through eight geographic billing cycles. The bill date falls on a Tuesday or Friday depending on the customer's area, and the due date is 20 calendar days after the bill date.
- Rate structure
- Increasing block tier with a pass-through component. For a 3/4-inch single-family meter, the base includes the first 2,000 gallons at $17.50; usage from 2,001-22,440 gallons is $4.65 per 1,000 gallons plus a $3.56 pass-through, and usage above 22,440 gallons is $4.74 plus the same pass-through. Separate irrigation and multi-family schedules apply.
- Residential cost reference
- For a 3/4-inch meter using 6,000 gallons and a sewer winter-quarter average of 6,000 gallons, the published schedule gives water of about $50.34 ($17.50 base plus 4,000 gallons at $4.65+$3.56) and sewer of about $45.08 ($11 base plus 6,000 gallons at $2.06+$3.62), or approximately $95.42/month before drainage and other bill components. Actual sewer volume is capped at 18,700 gallons and is based on the winter average.
- Wastewater and sewer calculation
- Residential sewer billing uses a base charge of $11.00 plus $2.06 per 1,000 gallons and a $3.62 per-1,000-gallon pass-through for treatment. The volume is not simply the current month's water intake: it is based on the property's winter-quarter average from mid-November to mid-March, establishes the following 12 months of sewer volume, and is capped at 18,700 gallons.
- Meter reading
- The City provides EyeOnWater hourly-use monitoring and leak alerts, and bills through eight monthly cycles. The reviewed pages do not name the AMI/AMR meter vendor or specify the exact remote transmission schedule; the online usage-monitoring system is the customer's primary near-real-time consumption tool.
- New-account deposit
- Residential metered service requires a $100 deposit and an activation charge. The deposit is billed immediately, due upon receipt, and delinquent 20 days from the bill date. If there is evidence of nonpayment on a prior account, the required deposit rises to $200 and must be paid before service begins. Commercial deposits are based on two times average monthly billing or the City's commercial schedule when history is unavailable.
- Activation or transfer fee
- An activation charge is required with the $100 residential deposit, but the reviewed public start-service page does not state the dollar amount. Online applications require a valid photo ID and may incur a $2 identity-check charge on the first bill when the applicant supplies a Social Security number; applications are processed Monday-Friday 8:00 a.m.-5:00 p.m. with 24-hour advance notice.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of North Richland Hills Water Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.