Payment channels

Pay City of Palestine Customer Service Department / Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services / Municipal Online Payments. The portal offers quick pay, account registration, consumption history, e-billing, and auto-pay; the City’s current website links directly to this portal.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

No dedicated payment IVR number is published on the current Palestine Utility Billing page. Customer service is 903-731-8400, option 1. The online portal states that a disconnected or inactive account requires payment of all past-due amounts and the $50 penalty, followed by a call to request a reinstatement order because orders do not generate automatically.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The City’s website provides Notify Me and general public-notification subscriptions, but the reviewed current utility pages do not publish a bill-payment-by-text keyword, short code, or opt-in checkout flow. Portal email reminders are documented for auto-pay accounts; customers should not treat general City alerts as text-to-pay.

Mail-in address

A dedicated this detail was not publicly posted. On the reviewed current Utility Billing page; the City directs customers to Customer Service at 504 N Queen Street, Palestine, TX 75801, and the portal/utility forms provide the account-specific mailing instructions. Customers should use the remittance address printed on the bill rather than mailing to the physical office without confirmation.

Counters, drop boxes, and office hours

City of Palestine Customer Service, 504 N Queen Street, Palestine, TX 75801. Office hours are Monday–Thursday 8:00 a.m.–5:00 p.m. and Friday 9:00 a.m.–5:00 p.m. The current public page identifies Utility Billing as the payment and account-service location but does not publish a complete satellite-counter, drop-box, or accepted-desk-instrument schedule; confirm cash, check, money-order, and card options with 903-731-8400 option 1.

Accepted digital instruments

What you can use online

The Tyler Municipal Online Services portal supports online account payments and auto-pay; the City also offers a bank-draft authorization form. The reviewed public pages do not list card brands, ACH/eCheck treatment, Apple Pay, or Google Pay, so the current checkout screen controls the available instruments.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. On the current City Utility Billing page and the indexed portal announcement. The Palestine ordinance and portal identify delinquency and reinstatement charges but do not expose the third-party online card/eCheck convenience fee. Customers should inspect the payment processor’s final checkout before submitting and retain the receipt.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Palestine Customer Service Department / Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →