Municipal Department
City of Palestine Customer Service Department / Utility Billing
Serving Palestine and the City of Palestine water, wastewater, and solid-waste service area in Anderson County
Population served
EPA-derived public-water records identify City of Palestine PWS TX0010001 and approximately 24,891 people served. The Census Bureau estimates the City of Palestine at 19,555 people in 2025, so the PWS figure can include service-area customers beyond the incorporated population.
State system code
FIPS 48
Billing frequency
Monthly. Palestine’s ordinance sets the due date at 20 days from the billing date, and the municipal portal provides account-number-based auto-pay date guidance for monthly accounts.
Provider briefing
How this utility’s billing works
City of Palestine Customer Service Department / Utility Billing operates as a municipal department serving Palestine and the City of Palestine water, wastewater, and solid-waste service area in Anderson County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Meter-size base charge including the first 2,000 gallons, followed by increasing residential usage tiers. The current Water Service page lists a 3/4- to 1-inch base of $17.79, $6.79 per 1,000 gallons from 2,001–6,000, $8.49 from 6,001–20,000, and $10.62 above 20,000. Sprinkler and larger-meter schedules are separate.. Bills are generated monthly. palestine’s ordinance sets the due date at 20 days from the billing date, and the municipal portal provides account-number-based auto-pay date guidance for monthly accounts., and a typical residential cost reference is For a 3/4- to 1-inch residential account using 6,000 gallons, current water is approximately $44.95: $17.79 base plus four 1,000-gallon units at $6.79. Using a 6,000-gallon winter-average sewer usage, current residential sewer is approximately $50.17: $21.93 base plus four units at $7.06. Water plus sewer is therefore about $95.12 before solid waste, taxes, service fees, or processor charges; actual sewer usage is based on the City’s winter average rather than necessarily the current month.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential sewer uses winter averaging: average water use from December 1 through March 31, excluding the highest-usage month, is calculated annually and applied beginning May 1 for the following year. If the customer lacked service for the full winter period, the Citywide residential winter average is used. The current residential sewer schedule is $21.93 for the first 2,000 gallons and $7.06 per 1,000 gallons above 2,000; commercial sewer is $56.08 plus $7.10 per 1,000 gallons over 2,000.
Meter and infrastructure notes
Palestine replaced its system meters with AMR (automatic meter-reading) equipment; the City’s water-conservation documentation describes the AMR system as the established reading method. The reviewed current pages do not identify the vendor, radio interval, or exact route calendar, so the record treats the technology as AMR with an unpublished schedule rather than claiming hourly AMI transmission.
Emergency water support
Report a leak or water emergency
Utility Billing/customer service is 903-731-8400 option 1 for account and service support. The reviewed Palestine pages provide a water-leak report link and City notification forms but do not expose a separate 24/7 water-distribution telephone number; for an immediate public-safety emergency, use the City’s emergency/911 instructions and the water-leak reporting form.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Palestine and the City of Palestine water, wastewater, and solid-waste service area in Anderson County
City of Palestine Customer Service Department / Utility Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.