Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Palestine Customer Service Department / Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Payments are due 20 days from the billing date. The ordinance does not provide an extra grace period after that date; the 10% late charge applies when the account has not been paid in full within 20 days.
- Late-fee rules
- A 10% late charge is assessed on an account not paid in full within 20 days of the billing date. The City’s online portal separately warns that a disconnected or inactive account must pay all past-due amounts and a $50 penalty before requesting reinstatement.
- Shut-off timeline
- If charges remain unpaid 20 days after the billing date, the City may disconnect or terminate utility services. The ordinance sets a $50 disconnection fee if the amount is not paid by 5:00 p.m. on the cutoff date shown on the cutoff notice. After disconnection, the customer must pay the past-due balance and penalty and call Utility Billing for a reinstatement order; the order is not generated automatically.
- Warning and notice protocol
- The published ordinance refers to a cutoff notice and a 5:00 p.m. cutoff deadline, but the reviewed current pages do not specify whether that notice is mailed, printed on the bill, delivered by door hanger, or supplemented by phone/text. Customers can enroll in general City notifications and portal email reminders, but those channels are not identified as the legal delinquency notice.
- Reconnection costs
- The ordinance lists a $50.00 disconnection fee and a separate $50.00 after-hours reconnection charge for service restored after business hours, holidays, or weekends. The customer must first pay all past-due amounts and the required penalty; the portal instructs the customer to call 903-731-8400 option 1 to request the reinstatement order.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Palestine Customer Service Department / Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX0010001) ↗
Search the federal drinking-water database using public water system ID TX0010001.