Payment research · dataset 2026.08
Payment options for City of Pasadena, Texas Water Billing Department
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Paymentus (City of Pasadena online water-billing portal and customer portal)
- Phone payment number
- (888) 647-0085, 24-hour automated Paymentus IVR; Spanish prompts are available by pressing 2. Water Billing's business-hours phone is (713) 475-5566, and the IVR service fee is $3.25 per transaction.
- Mail-in payment address
- City of Pasadena Water Billing, PO Box 1337, Pasadena, TX 77501-1337. The City uses the date payment is received, not the postmark date, to determine whether a mailed payment was timely.
- In-person payment
- Water Billing office, 1202 Southmore, Pasadena, TX 77501: Monday, Tuesday, and Thursday 7:30 a.m.–5:00 p.m.; Wednesday 7:30 a.m.–6:00 p.m.; Friday 7:30 a.m.–1:00 p.m. The City also offers drive-through lanes and a night depository at the City Annex; night-drop payments are processed the next business day. Authorized locations for accounts that are not past due include Fiesta at 1603 Spencer Highway, Food Town at Richey/Harris, Mexico Lindo at 2145 Red Bluff Road, Mi Tienda at Shaver/Spencer, PLS Check Cashers at 6868 Spencer Highway, 3023 Spencer Highway, and 950 East Pasadena Boulevard, and Seller's Brothers at 2311 Strawberry Road. Counter credit/debit payments incur a 4% processing fee.
- Digital payment methods
- Paymentus online and IVR accept electronic card payments; the City separately offers automatic ACH draft from a checking or savings account and ordinary bank bill-pay. The current public pages do not enumerate card brands or digital wallets. Automatic ACH draft is free, but enrollment can take 30–45 days and a returned draft incurs a $30 fee.
- Online convenience fees
- Paymentus online and IVR payments carry a $3.25 service fee per transaction. A business-hours phone or in-person credit/debit-card payment carries a 4% processing fee. Automatic ACH draft is free; a returned ACH draft incurs $30.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | Yes | 25% | 15% |
| Payment fields documented | 7 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
88%
Details not confirmed in the reviewed public material
- Pay-by-text
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Pasadena, Texas Water Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- tdhca.texas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.