Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Pasadena, Texas Water Billing Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Customers have 18 days from the billing date to pay without penalty. The due-by date moves to the next business day if the 18th day is a City holiday. Bills unpaid by the due date are subject to a 10% late fee.
- Late-fee rules
- Payments not received by the due date are subject to a 10% late fee. If the account reaches the delinquency process and a disconnect tag has been printed, a $40 fee is charged whether or not the physical shutoff has already occurred. Returned automatic bank drafts incur a $30 returned-item fee, and two returned drafts within 12 months remove the account from the draft program for six months.
- Shut-off timeline
- The statement prints a disconnect date. If payment or an approved arrangement has not reached Water Billing by 5:00 p.m. on the day before that date, service is subject to disconnection. A $40 tag fee is incurred once the tag is printed. Online or IVR payments made on the disconnect date do not reach the Water Billing Office until the following business day and do not automatically prevent the shutoff or restore service.
- Warning and notice protocol
- Pasadena places the due-by and disconnect dates on the bill and maintains a Water Billing Notification Center that can deliver account messages when the customer has provided current contact information. The public delinquency page specifically instructs customers to pay by 5:00 p.m. the day before the printed disconnect date or establish an approved payment arrangement. It does not publish a fixed call, text, mailer, or door-hanger sequence beyond the billing and notification tools.
- Reconnection costs
- A $40 delinquency/tag fee applies once the disconnect tag is printed. After nonpayment disconnection, the customer must call Water Billing to have service restored even if payment was made online. A payment made after 5:00 p.m. that the customer wants restored that same evening adds $25 for field-staff overtime, for a $65 total. Pasadena's current public page does not publish a separate weekend rate.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Pasadena, Texas Water Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- tdhca.texas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.