City of Pflugerville Utility Billing Department
Pflugerville and City retail water/wastewater service areas
Population reference
Approximately 68,316 residents in the City of Pflugerville according to the U.S. Census Bureau July 1, 2025 estimate. The City’s 2026 water-shortage declaration identifies approximately 64,193 water customers and essential community facilities, which is the better operational service-population measure for the retail system.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly billing cycle. The City code defines a billing cycle as the approximately 30-day interval between successive meter-reading dates, and utility accounts combine water, wastewater, and solid-waste charges where applicable. Residential wastewater is recalculated annually from the winter averaging period.
- Rate structure
- Increasing block tiers with a meter-size base charge, wastewater base/usage charges, solid-waste charges, and possible district or special fees. The current City rate materials for the 2025–26 schedule list a 5/8-inch retail water base of approximately $50 per month, water usage tiers of $6.95 per 1,000 gallons for 0–3,000, $8.70 for 3,001–10,000, $10.90 for 10,001–25,000, and $13.60 above 25,000. The accompanying rate material lists retail wastewater at a $65 monthly base plus $6.50 per 1,000 gallons, with residential winter-average treatment; rates and debt-service components are subject to City ordinance and annual budget action.
- Residential cost reference
- Using the City’s published 2025–26 retail schedule, a 5,000-gallon residential customer has approximately $50 water base + $20.85 for the first 3,000 gallons + $17.40 for the next 2,000 = $88.25 water service, plus a $65 wastewater base and an estimated $32.50 wastewater component if the winter average is also 5,000 gallons. Before solid waste, taxes, and other charges, the combined water/wastewater estimate is approximately $185.75; current City billing materials and the adopted fee schedule should be used for the exact account total because rates and waste charges can change by fiscal year.
- Wastewater and sewer calculation
- Pflugerville’s retail residential wastewater is not separately metered for ordinary homes. The City completes winter wastewater averaging each year and applies the resulting residential average to the following billing period; current City notices say the winter averaging has been completed and the new residential calculation is in effect. The published retail schedule lists a $65 wastewater base and $6.50 per 1,000 gallons, with new customers or customers without a usable average billed under the Citywide winter average rule. Commercial accounts are generally billed from monthly water consumption rather than the residential winter-average method. Customers should use the City’s current rate page and account notice for the exact winter months and no-average treatment.
- Meter reading
- Pflugerville bills on an approximately 30-day cycle between successive meter-reading dates and offers WaterSmart monitoring under its utility/water-conservation pages for customer usage and leak awareness. The public pages reviewed do not state a complete universal AMI manufacturer, transmission interval, or fixed read-date calendar. The City’s water emergency response and current conservation program make timely meter and outage reporting important; customers should use the account portal for available usage data and call Public Works at 512-990-6400 for meter or infrastructure issues.
- New-account deposit
- The City’s 2025–26 master fee material lists deposits of $125 for water-only service, $50 for wastewater-only service, and $125 for any combination of water and wastewater/solid-waste service; construction or fire-hydrant deposits are listed separately at $4,000. The exact customer-class deposit and any credit-based waiver must be confirmed on the current new-customer application because the City’s dynamic form may change. Applicants should provide identification, service-address authorization, and any required ownership/lease documentation before activation.
- Activation or transfer fee
- The City offers a new-customer application and separate transfer-of-service form through its Utility Billing site. The public pages reviewed do not expose a single current residential activation or transfer dollar amount; the applicable deposit, tap/capital-recovery charges, and any account-change fee depend on service type and meter. Customers should request the exact total from Utility Billing at 512-990-6100 before selecting an activation date. Do not confuse the development tap fee or capital-recovery fee with the ordinary resident account-transfer charge.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Pflugerville Utility Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.