Payment channels

Pay City of Pflugerville Utility Billing Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

The City publishes Utility Billing at 512-990-6100 for account and payment assistance and provides an online/phone payment option through the City’s payment system; the current public page does not expose a separate IVR number or phone menu sequence. Customers should call 512-990-6100 and follow the live payment-system instructions rather than using an unverified number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. For text-to-pay. Pflugerville does offer text alerts through Pf Connect/Nixle for boil-water notices, outages, and emergency restrictions; historic City water-quality materials instruct residents to text PFPD to 888777 for Pflugerville emergency texts. Those are alerts, not a documented bill-payment keyword or opt-in payment wallet. Billing options are online portal, autopay, bank website/app, phone, in-person, mail, night deposit, and participating H-E-B/Walmart locations.

Mail-in address

City of Pflugerville, P.O. Box 589, Pflugerville, TX 78691. The Utility Billing page identifies this as the mailing address; customers should use the account payment instructions, allow postal time, and mail a check or money order rather than cash.

Counters, drop boxes, and office hours

Utility Billing is listed at 100 East Main Street, Suite 100, Pflugerville, TX 78660, with the general customer-service number 512-990-6100. The City’s current payment-options page lists in-person payment, postal mail, night deposit, local H-E-B and Walmart payment, bank website/app, online autopay, and phone payment. The dynamic page does not consistently expose a staffed counter schedule in its text; customers should verify current hours with Utility Billing before visiting. Payment instruments and retailer limits can differ by location, so the customer should confirm whether the selected H-E-B or Walmart accepts cash, card, or money order and whether a retailer fee applies.

Accepted digital instruments

What you can use online

The City’s Tyler Municipal Online Services portal accepts online utility payments and notes that American Express is not accepted. The City also offers automatic payments/autopay, bank-site bill pay, and phone payment. The public portal does not provide a complete wallet list; Visa/Mastercard/debit and electronic bank-payment support should be confirmed at checkout, and American Express should be excluded. H-E-B and Walmart may provide separate cash or card payment channels for a fee.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. For a single confirmed 2026 amount in the public portal text. The current City portal and payment-options page expose payment methods but do not display the final card/e-check convenience fee until checkout. Customers should review the fee line before authorizing payment; retailer payments may add a separate service fee. The City’s 2025–26 master fee material lists a $30 returned-payment fee, but that is not an online convenience surcharge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Pflugerville Utility Billing Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →