Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Plano Customer & Utility Services – Water Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- No grace period after the 25th day following the billing date: unpaid current charges become subject to the late charge at that point. The ordinance allows termination when the total remains unpaid on the 50th day after the billing date.
- Late-fee rules
- Plano assesses a late charge of 10% of unpaid current charges after the 25th day following the billing date; amounts under $1 are not charged a late fee. A returned check or bank draft incurs a $25 charge. If service has been terminated two or more times within the preceding 12 months, the City may require an additional deposit of $10 or the customer's average three-month bill, as specified by the utility ordinance.
- Shut-off timeline
- The ordinance's calendar progression is tied to the bill date: the bill is issued monthly; after day 25, unpaid current charges receive the 10% late charge; if the total of current and previous balances is still unpaid on day 50 after the billing date, the City may terminate water service. After termination, all required balances and service fees must be paid before restoration, and repeat terminations can trigger an additional deposit. The public pages do not publish an extra universal number of days between the day-50 threshold and the physical shutoff visit.
- Warning and notice protocol
- Current Plano ordinance and customer-service materials publish the day-25 late-charge and day-50 termination thresholds, but the browser-accessible 2026 pages do not promise a particular automated-call sequence, SMS notice, colored mailer, door hanger, or fixed number of warning notices for every account. Customers should keep the mailing address and contact details current in the new portal and contact Customer & Utility Services before the day-50 threshold to request an arrangement or resolve a disputed charge.
- Reconnection costs
- The City's utility service fee is $20 during normal city working hours, Monday through Friday, 8:00 a.m. to 5:00 p.m.; it is $50 outside normal hours, including weekdays from 5:00 p.m. to 9:00 p.m. and Saturdays and holidays from 8:00 a.m. to 5:00 p.m. There is no Sunday service-fee window. The same schedule applies to a delinquency reconnection, while an emergency disconnect is not charged; all past-due amounts and other applicable deposits remain separate.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Plano Customer & Utility Services – Water Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- forms.plano.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.