City of Plano Customer & Utility Services – Water Utilities
Plano municipal water, wastewater, solid-waste, and storm-drainage service area
Population reference
Approximately 293,028 residents in the City of Plano, based on the U.S. Census Bureau July 1, 2025 QuickFacts estimate; the utility serves Plano municipal accounts rather than the entire Collin County region.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly; the utility ordinance provides a billing-date-based delinquency schedule rather than a fixed calendar-day bill date for every account.
- Rate structure
- Increasing block tiers with a fixed meter-size minimum. For FY2026, effective October 1, 2025, a 5/8-inch, 3/4-inch, or 1-inch residential meter has a $30.90 minimum that includes the first 1,000 gallons; usage from 1,001–5,000 gallons is $3.45 per 1,000 gallons, 5,001–20,000 is $5.05, 20,001–40,000 is $10.10, and usage over 40,000 is $12.10. Larger meters have higher fixed minimums.
- Residential cost reference
- Using the FY2026 5/8-inch-to-1-inch residential water schedule, 5,000 gallons is approximately $44.70 for water ($30.90 minimum plus four 1,000-gallon units at $3.45), while 7,000 gallons is approximately $54.80 before wastewater, drainage, solid waste, taxes, or other statement charges. Actual totals vary with the account's service package and meter size.
- Wastewater and sewer calculation
- FY2026 residential wastewater has a $21.50 minimum that includes the first 1,000 gallons, followed by $8.50 per 1,000 gallons. The bill uses the average of the customer's three billed winter months—December, January, and February—rather than simply charging every month's water intake; accounts without enough winter history use the City's citywide winter average. Water used through a separately metered landscape-irrigation account is not subject to sewer charges. At 5,000 gallons the illustrative sewer charge is about $55.50, and at 7,000 gallons about $72.50, producing combined illustrative water-and-sewer subtotals of about $100.20 and $127.30 before other services.
- Meter reading
- Plano bills monthly and the new InvoiceCloud account portal lets customers review usage and billing history. The official customer pages reviewed do not identify a specific AMI/AMR vendor, radio network, reading interval, or guaranteed hourly transmission schedule. Accordingly, the verified public description is cycle-based monthly meter reading with portal usage tracking, not a confirmed smart-meter telemetry specification.
- New-account deposit
- Current City senior-services material identifies a $100 residential utility deposit and says customers age 65 or older may qualify to waive it; qualifying existing customers in good standing may also request a deposit refund or waiver under City rules. The payment-platform transition pages do not render a full current deposit schedule for every applicant, meter size, or credit-history condition, so the exact amount and documentation should be confirmed with Customer & Utility Services at (972) 941-7105 before activation.
- Activation or transfer fee
- The City's utility service-fee schedule charges $20 during normal city working hours and $50 outside normal hours. The fee applies to initial service and transfer requests as well as delinquency collection/reconnection and certain non-emergency service calls; an emergency disconnect is not charged. Pro-rated billing and any required deposit are separate from the activation or transfer service fee.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Plano Customer & Utility Services – Water Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- forms.plano.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.