City of Plano Customer & Utility Services – Water Utilities

Provider briefing

How this utility’s billing works

City of Plano Customer & Utility Services – Water Utilities operates as a municipal department serving Plano municipal water, wastewater, solid-waste, and storm-drainage service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block tiers with a fixed meter-size minimum. For FY2026, effective October 1, 2025, a 5/8-inch, 3/4-inch, or 1-inch residential meter has a $30.90 minimum that includes the first 1,000 gallons; usage from 1,001–5,000 gallons is $3.45 per 1,000 gallons, 5,001–20,000 is $5.05, 20,001–40,000 is $10.10, and usage over 40,000 is $12.10. Larger meters have higher fixed minimums.. Bills are generated monthly; the utility ordinance provides a billing-date-based delinquency schedule rather than a fixed calendar-day bill date for every account., and a typical residential cost reference is Using the FY2026 5/8-inch-to-1-inch residential water schedule, 5,000 gallons is approximately $44.70 for water ($30.90 minimum plus four 1,000-gallon units at $3.45), while 7,000 gallons is approximately $54.80 before wastewater, drainage, solid waste, taxes, or other statement charges. Actual totals vary with the account's service package and meter size.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

FY2026 residential wastewater has a $21.50 minimum that includes the first 1,000 gallons, followed by $8.50 per 1,000 gallons. The bill uses the average of the customer's three billed winter months—December, January, and February—rather than simply charging every month's water intake; accounts without enough winter history use the City's citywide winter average. Water used through a separately metered landscape-irrigation account is not subject to sewer charges. At 5,000 gallons the illustrative sewer charge is about $55.50, and at 7,000 gallons about $72.50, producing combined illustrative water-and-sewer subtotals of about $100.20 and $127.30 before other services.

Meter and infrastructure notes

Plano bills monthly and the new InvoiceCloud account portal lets customers review usage and billing history. The official customer pages reviewed do not identify a specific AMI/AMR vendor, radio network, reading interval, or guaranteed hourly transmission schedule. Accordingly, the verified public description is cycle-based monthly meter reading with portal usage tracking, not a confirmed smart-meter telemetry specification.