Payment research · dataset 2026.08
Payment options for City of Round Rock Utility Billing
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Paymentus
- Phone payment number
- 1-855-894-2392; enter the CID number and account number, pressing # after each number.
- Pay-by-text
- The Paymentus portal supports customer communication preferences and water-use alerts by email or text, but the reviewed City pages do not publish a separate text-to-pay keyword or SMS enrollment sequence.
- Mail-in payment address
- Utility Billing, 221 E. Main Street, Round Rock, TX 78664. Checks and money orders may also be placed in the 24-hour deposit box along Bagdad Avenue at City Hall.
- In-person payment
- Utility Billing accepts payments in the City Hall lobby at 221 E. Main Street, Round Rock, Monday-Friday 9:00 a.m.-5:00 p.m. Checks and money orders may be placed in the Bagdad Avenue deposit box 24 hours a day. In-person credit-card payments use self-service payment tablets; cash and check payments may be handled through the office. Retail cash barcode payments are available at participating CVS, Walgreens, Dollar General, Office Depot, and similar stores, while Walmart also accepts cash/debit/Ucards.
- Digital payment methods
- Visa, MasterCard, Discover, American Express, eCheck, PayPal, Apple Pay, Google Pay, and Walmart Pay through the Paymentus customer portal; checking or savings accounts can be used for AutoPay. Phone IVR accepts the published automated payment options.
- Online convenience fees
- $0 transaction fee for payments on the Customer Portal using Visa, MasterCard, Discover, American Express, eCheck, PayPal, Apple Pay, or Google Pay. Cash barcode retail payments cost $2.95 and Walmart transactions cost $1.50.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | Yes | 25% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Round Rock Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- rrasc.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.