Municipal Department
City of Round Rock Utility Billing
Serving Round Rock
Population served
130,662
State system code
FIPS 48
Billing frequency
Monthly. Bills are mailed according to geographic billing zones, with due dates on the 3rd, 10th, 17th, or 24th of the month.
Provider briefing
How this utility’s billing works
City of Round Rock Utility Billing operates as a municipal department serving Round Rock. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers by monthly metered gallons, with separate fixed water, wastewater, stormwater, and solid-waste charges. Effective November 1, 2026, water commodity tiers are $2.57 per 1,000 gallons for 0-10,000 gallons, $3.86 for 10,001-18,000, $5.14 for 18,001-26,000, $7.71 for 26,001-34,000, and $9.11 above 34,000, plus a $19.12 residential water base charge.. Bills are generated monthly. bills are mailed according to geographic billing zones, with due dates on the 3rd, 10th, 17th, or 24th of the month., and a typical residential cost reference is At 5,000 gallons under the November 1, 2026 schedule, an indicative combined water, wastewater, stormwater, and garbage bill is about $94.72: $19.12 water base plus five 1,000-gallon units at $2.57, $14.91 wastewater base plus five units at $3.28, $6.75 stormwater, and $24.69 garbage/recycling. Actual bills vary by zone, rate effective date, and account services.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Wastewater is billed monthly with a $14.91 residential base charge and $3.28 per 1,000 gallons effective November 1, 2026. Residential wastewater volume follows the City’s Wastewater Averaging Method, so the sewer component is not necessarily identical to the current month’s water intake; stormwater and garbage are separate line items.
Meter and infrastructure notes
The Paymentus customer portal provides hourly, daily, and monthly consumption tracking, continuous-use alerts, threshold alerts, and a prior-day usage view with approximately four hours of latency. This indicates interval digital consumption data, but the reviewed City page does not identify the hardware vendor or explicitly label the field meters AMI/AMR.
Emergency water support
Report a leak or water emergency
(512) 218-5555, the City’s 24-hour water and utility emergency line; ordinary Utility Billing questions are handled at (512) 218-5460.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Round Rock
City of Round Rock Utility Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.