City of Round Rock Utility Billing
Round Rock
Population reference
130,662
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. Bills are mailed according to geographic billing zones, with due dates on the 3rd, 10th, 17th, or 24th of the month.
- Rate structure
- Increasing block tiers by monthly metered gallons, with separate fixed water, wastewater, stormwater, and solid-waste charges. Effective November 1, 2026, water commodity tiers are $2.57 per 1,000 gallons for 0-10,000 gallons, $3.86 for 10,001-18,000, $5.14 for 18,001-26,000, $7.71 for 26,001-34,000, and $9.11 above 34,000, plus a $19.12 residential water base charge.
- Residential cost reference
- At 5,000 gallons under the November 1, 2026 schedule, an indicative combined water, wastewater, stormwater, and garbage bill is about $94.72: $19.12 water base plus five 1,000-gallon units at $2.57, $14.91 wastewater base plus five units at $3.28, $6.75 stormwater, and $24.69 garbage/recycling. Actual bills vary by zone, rate effective date, and account services.
- Wastewater and sewer calculation
- Wastewater is billed monthly with a $14.91 residential base charge and $3.28 per 1,000 gallons effective November 1, 2026. Residential wastewater volume follows the City’s Wastewater Averaging Method, so the sewer component is not necessarily identical to the current month’s water intake; stormwater and garbage are separate line items.
- Meter reading
- The Paymentus customer portal provides hourly, daily, and monthly consumption tracking, continuous-use alerts, threshold alerts, and a prior-day usage view with approximately four hours of latency. This indicates interval digital consumption data, but the reviewed City page does not identify the hardware vendor or explicitly label the field meters AMI/AMR.
- New-account deposit
- The City offers a deposit waiver for eligible residential customers. A new customer may qualify with a verified utility letter of credit showing no more than one late payment, no nonpayment disconnect, no more than one insufficient-funds notice, and no meter tampering during the prior 12 months. Military personnel returning from deployment with orders and existing customers age 65 or older without a past-due balance may also qualify. The reviewed page does not publish the underlying standard deposit dollar amount or return schedule.
Context, not a score
How documentation coverage compares
This profile
86%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
6 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
86%
Details not confirmed in the reviewed public material
- Activation or transfer fee
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Round Rock Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- rrasc.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.