Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Round Rock Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 16 days from the bill mailing date without penalty; due dates vary by the four geographic billing zones. The City also mails past-due notices around seven days after the due date and places an automated call around 14 days after the due date.
- Late-fee rules
- Beginning the day after the due date, the late charge is the greater of 10% of the past-due balance or $2.50. Residential customers age 60 or older may apply in writing for a late-fee waiver up to 25 days beyond the original due date, subject to the City’s requirements.
- Shut-off timeline
- If the bill remains unpaid within 14 days of the bill due date, the City may disconnect service. A customer who pays by 4:30 p.m. can request same-day restoration; otherwise restoration is generally the next business day during normal hours.
- Warning and notice protocol
- The City’s published delinquency sequence includes a past-due notice mailed about seven days after the due date and an automated telephone call about 14 days after the due date. Customers are warned that City representatives will not directly solicit payment by phone or in person; accepted channels are the Paymentus portal, the automated line, or the Utility Billing office.
- Reconnection costs
- Standard next-business-day restoration requires the past-due balance plus a $50 reconnection fee. Same-day restoration requested after payment by 4:30 p.m. requires the past-due balance plus a $75 fee. The reviewed page does not state a separate overnight/weekend emergency fee.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Round Rock Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- rrasc.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.