Municipal Department
City of Round Rock Utility Billing
Serving Round Rock and City water-service area including participating MUDs
Population served
130,662
State system code
FIPS 48
Billing frequency
Monthly residential billing. Water, wastewater, stormwater, garbage, and recycling are collectively billed through Utility Billing each month.
Provider briefing
How this utility’s billing works
City of Round Rock Utility Billing operates as a municipal department serving Round Rock and City water-service area including participating MUDs. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block residential water tiers. Effective November 1, 2026, the standard 5/8-inch meter has a $19.12 base, $2.57 per 1,000 gallons for 0-10,000, $3.86 for 10,001-18,000, $5.14 for 18,001-26,000, $7.71 for 26,001-34,000, and $9.11 above 34,000. Wastewater is $14.91 base plus $3.28 per 1,000 gallons effective November 1, 2026; garbage/recycling is $24.69 and stormwater $6.75 under the published schedule.. Bills are generated monthly residential billing. water, wastewater, stormwater, garbage, and recycling are collectively billed through utility billing each month., and a typical residential cost reference is Approximately $88.00 at 5,000 gallons under the November 1, 2025 schedule: $18.21 water base plus $12.85 water volume, $14.91 wastewater base plus $16.05 sewer volume, $24.69 garbage/recycling, and $6.75 stormwater. The comparable November 1, 2026 water/sewer volume and base values rise modestly.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential wastewater uses the Wastewater Averaging Method. The published schedule charges a monthly base fee plus the residential wastewater volume rate; November 1, 2026 rate is $3.28 per 1,000 gallons, while water tiers are based on monthly consumption.
Meter and infrastructure notes
The Utility Billing Customer Portal provides water-consumption management and leak/threshold insights. The reviewed public pages do not identify the physical AMI/AMR technology or a universal transmission interval.
Emergency water support
Report a leak or water emergency
512-218-5460 Utility Billing; the reviewed City page does not publish a separate 24/7 leak-only number.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Round Rock and City water-service area including participating MUDs
City of Round Rock Utility Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.