Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Round Rock Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 16 days from the date the bill is mailed without penalty; the static due date varies by geographic zone and is shown on the bill.
- Late-fee rules
- Late fees are assessed the day after the due date at 10% of past-due balance or $2.50, whichever is greater. Customers over age 60 may apply in writing to waive late fees up to 25 days beyond the original due date. A $25 administrative fee applies when service is suspended for nonpayment, a returned check occurs, or a meter is tampered with.
- Shut-off timeline
- Service may be disconnected if payment is not received within 14 days after the bill due date. Next-business-day restoration requires past-due balance plus $50 reconnect fee during normal hours; same-day restoration requires balance plus $75 by 4:30 p.m.
- Warning and notice protocol
- The due date and disconnect date appear on the bill, and the City portal provides bill and water-use account access. The reviewed page does not disclose a separate robocall, text, or door-hanger sequence beyond the bill and account process.
- Reconnection costs
- $50 next-business-day reconnect fee plus full past-due balance; $75 same-day reconnect fee plus balance when paid by 4:30 p.m. The reviewed schedule does not publish a separate after-hours amount.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Round Rock Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.