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Payment research · dataset 2026.08

Payment options for City of Round Rock Utility Billing

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

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Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
Paymentus
Phone payment number
1-855-894-2392 (toll-free automated payment line; enter the CID and account number, pressing # after each value)
Pay-by-text
The City’s current utility-billing pages document text and email consumption alerts through the customer portal, but do not document a text-to-pay enrollment keyword or bill-payment SMS short code. Customers can register in the portal, set communication preferences, and configure usage-threshold or continuous-use alerts by text; those alerts are not represented as a payment authorization channel.
Mail-in payment address
Utility Billing, City of Round Rock, 221 E. Main Street, Round Rock, TX 78664. The City directs customers to include the payment stub or account information so the mailed check or money order can be credited to the correct CID/account.
In-person payment
The Utility Billing lobby is on the first floor of City Hall, 221 E. Main Street, Round Rock, Texas 78664, and is open Monday through Friday from 9:00 a.m. to 5:00 p.m., excluding City holidays. The City accepts in-person payment at the lobby and provides self-service cash options through the online portal: a portal-generated cash barcode can be used at participating retailers such as CVS, Walgreens, Dollar General, and Office Depot for a $2.95 retailer transaction fee, while Walmart MoneyCenter accepts cash, debit cards, or Ucards for a $1.50 fee. A 24-hour deposit box along Bagdad Avenue at City Hall accepts checks and money orders only; the City’s current page does not present a separate staffed counter-hours schedule beyond the lobby hours.
Digital payment methods
The Paymentus customer portal accepts Visa, MasterCard, Discover, American Express, electronic check, PayPal, Apple Pay, Google Pay, and Walmart Pay. AutoPay can draft from Visa, MasterCard, Discover, American Express, checking, or savings accounts. The automated phone system is documented for account-based payment, and the City also supports bank bill pay. Portal payments made by 7:00 p.m. Central Time are posted the next day; later payments may post within 48 hours.
Online convenience fees
The City of Round Rock states that it does not charge a transaction fee for payments made through its customer portal using Visa, MasterCard, Discover, American Express, eCheck, PayPal, Apple Pay, or Google Pay. Alternative cash barcode and Walmart channels carry third-party fees of $2.95 and $1.50 respectively.

Directory comparison

Payment-information visibility

MeasureThis providerTexasNational index
Usable payment URL identifiedYes73%73%
Fee or no-fee amount disclosedYes25%15%
Payment fields documented8 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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