Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Round Rock Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The City says customers have 16 days from the date the bill is mailed to pay without penalty, while the bill’s zone-specific due date is the controlling date. Late fees are assessed the day after the due date. Residential customers over age 60 may apply in writing to waive late fees up to 25 days beyond the original due date.
- Late-fee rules
- Payments made after the stated due date are subject to a late fee equal to 10 percent of the past-due balance or $2.50, whichever is greater. A separate $25 administrative fee is charged when the account is not paid by the disconnect date shown on the bill, even if the service has not yet physically been disconnected. The City also posts an approximately seven-day past-due notice and an automated phone call around 14 days after the due date as part of its delinquency communications.
- Shut-off timeline
- The published sequence is: monthly bill is mailed; the account’s zone-specific due date arrives; a past-due notice is mailed around seven days after the due date; an automated call is made around 14 days after the due date; and service may be disconnected if payment is not received within 14 days of the bill due date. The customer must pay the full past-due balance plus the applicable reconnection fee to restore service. The City’s web page does not state a separate calendar-day interval between the final notice and the technician’s shutoff visit.
- Warning and notice protocol
- Round Rock warns customers that past-due notices are mailed around seven days after the due date and that an automated phone call is made to the number on the account around 14 days after the due date. The City directs customers to verify delinquency information with Utility Billing because City representatives will not directly request payment by phone or in person. The leak/water guidance also says a door hanger may be left when water is off for an unpaid bill. Customers should use only the Paymentus portal, the 1-855-894-2392 automated line, or the Utility Billing office for payment.
- Reconnection costs
- The published schedule is $50 plus the full past-due balance for next-business-day reconnection when paid during normal business hours. Same-day restoration requires $75 plus the full past-due balance and must be paid by 4:30 p.m. The City separately charges a $25 connection fee for a new connection or transfer, and a same-day or after-hours request adds a $75 fee to that $25 connection fee. The current rate page does not publish a different night/weekend delinquency-reconnection rate beyond these next-day versus same-day amounts.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Round Rock Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.