Municipal Department
City of Rowlett Utility Billing and Collections / Water Utility
Serving City of Rowlett service area in Dallas and Rockwall counties
Population served
68,123 people (EPA SDWA queue estimate for TX0570056)
State system code
FIPS 48
Billing frequency
Monthly. Bills are issued on either the 15th or 30th depending on the service area, and payment is due 20 days after the billing date.
Provider briefing
How this utility’s billing works
City of Rowlett Utility Billing and Collections / Water Utility operates as a municipal department serving City of Rowlett service area in Dallas and Rockwall counties. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered increasing-block residential water rates. Effective October 1, 2025 and used in FY2026, the residential volume charges are $4.44 per 1,000 gallons through 3,000 gallons, $7.21 per 1,000 gallons from 3,000 to 15,000 gallons, and $9.00 per 1,000 gallons above 15,000, plus a monthly base fee; the City identifies conservation as the reason for the tiers.. Bills are generated monthly. bills are issued on either the 15th or 30th depending on the service area, and payment is due 20 days after the billing date., and a typical residential cost reference is Approximately $142.48 per month for the City's FY2026 example of a residential water-and-sewer customer using 7,500 gallons per month, before any separate trash or drainage items. Actual water-only charges vary by meter size and the account's tiered usage.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Sewer is not separately metered at the residence. Rowlett uses the water-meter consumption to calculate sewer volume charges and caps residential sewer usage at 10,000 gallons; below the cap, actual water usage is used. FY2026 residential sewer charges are a $25.66 monthly base plus $6.32 per 1,000 gallons, subject to the City's published schedule and other account fees.
Meter and infrastructure notes
Rowlett uses radio-read electronic meters read monthly for billing, while the City's AMI profile reads the system hourly for customer usage visibility and leak alerts. Monthly readings are uploaded to meter-reading software, reviewed and transferred to billing software for calculation.
Emergency water support
Report a leak or water emergency
972-412-6201 for after-hours water or sewer emergencies. Utility billing is 972-412-6105 during Monday-Friday 7:30 a.m.-5:30 p.m.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Rowlett service area in Dallas and Rockwall counties
City of Rowlett Utility Billing and Collections / Water Utility is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.