City of Rowlett Utility Billing and Collections / Water Utility
City of Rowlett service area in Dallas and Rockwall counties
Population reference
68,123 people (EPA SDWA queue estimate for TX0570056)
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. Bills are issued on either the 15th or 30th depending on the service area, and payment is due 20 days after the billing date.
- Rate structure
- Metered increasing-block residential water rates. Effective October 1, 2025 and used in FY2026, the residential volume charges are $4.44 per 1,000 gallons through 3,000 gallons, $7.21 per 1,000 gallons from 3,000 to 15,000 gallons, and $9.00 per 1,000 gallons above 15,000, plus a monthly base fee; the City identifies conservation as the reason for the tiers.
- Residential cost reference
- Approximately $142.48 per month for the City's FY2026 example of a residential water-and-sewer customer using 7,500 gallons per month, before any separate trash or drainage items. Actual water-only charges vary by meter size and the account's tiered usage.
- Wastewater and sewer calculation
- Sewer is not separately metered at the residence. Rowlett uses the water-meter consumption to calculate sewer volume charges and caps residential sewer usage at 10,000 gallons; below the cap, actual water usage is used. FY2026 residential sewer charges are a $25.66 monthly base plus $6.32 per 1,000 gallons, subject to the City's published schedule and other account fees.
- Meter reading
- Rowlett uses radio-read electronic meters read monthly for billing, while the City's AMI profile reads the system hourly for customer usage visibility and leak alerts. Monthly readings are uploaded to meter-reading software, reviewed and transferred to billing software for calculation.
- New-account deposit
- City ordinance requires a security deposit for every residential and commercial connection before service, with the amount set by City Council resolution. The reviewed current pages do not expose the 2026 residential dollar amount or a credit-check waiver/refund schedule.
- Activation or transfer fee
- The City provides utility-account initiation and disconnection and requires tap and meter fees before a new water-system connection; the tap charge is actual parts and labor plus 25%, with meter fees set by resolution. The reviewed pages do not expose a universal 2026 residential activation or transfer amount.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Rowlett Utility Billing and Collections / Water Utility public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX0570056) ↗
Search the federal drinking-water database using public water system ID TX0570056.