Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Rowlett Utility Billing and Collections / Water Utility
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 20 days after the bill's billing date is the payment period; the account is delinquent after that date. The City then sends a delinquent notice.
- Late-fee rules
- A 10% penalty is added to the amount due when payment is late. The City also requires all past-due amounts and a $27.50 disconnection fee before restoration; additional after-hours non-emergency calls can incur a $50 service fee.
- Shut-off timeline
- Bills are due 20 days after issuance. If payment is still not received, services may be disconnected 10 calendar days after the due date. Restoration requires the full past-due balance and the disconnection fee; payments after 5:30 p.m. do not produce same-day reconnection.
- Warning and notice protocol
- The City states that delinquent notices are sent when payment is not received by the due date. The reviewed official pages do not specify whether notices are mailed, emailed, called, texted, color-coded or delivered by door hanger, nor do they publish a separate final-warning interval.
- Reconnection costs
- The standard delinquency disconnection fee is $27.50 and must be paid with the past-due balance. The City states that after-hours contact is for emergencies only; a non-emergency after-hours call can add a $50 fee. Payments after 5:30 p.m. are restored the next business day rather than same day.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Rowlett Utility Billing and Collections / Water Utility public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX0570056) ↗
Search the federal drinking-water database using public water system ID TX0570056.