Notice and timing
How delinquency is handled
Grace period after the due date
25 days after the billing date. The City's current fee schedule states that a water bill not paid within 25 days after the billing date is delinquent and subject to the 15% late charge. This is the published delinquency threshold, not a promise that a customer receives additional days after a separate printed due date.
Late-fee calculation
When the bill remains unpaid 25 days after the billing date, San Angelo adds a late fee equal to 15% of the total new charges for the month of delinquency to cover delinquent-account handling. A returned-check charge is also added under the City's fee schedule; the customer-facing bill explainer lists $25. Payments received after 5 p.m. apply to the next business day. Customers must clear the accrued bill, late charge, and reconnect fee before service is reactivated.
Disconnection timeline
Day 0 is the monthly billing date. By day 25, an unpaid bill is deemed delinquent and the 15% charge is added. The public fee schedule does not state a separate universal day on which the physical shutoff occurs after day 25; if service is discontinued for delinquency, the customer must pay the accrued bill, late charge, and $30 reconnect charge before reactivation. During the February 2026 online-card outage, the City specifically suspended potential shutoffs for affected customers, showing that outage-specific protections can modify the normal process.