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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of San Angelo Water Utilities / Utility Billing and Collections

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
25 days after the billing date. The City's current fee schedule states that a water bill not paid within 25 days after the billing date is delinquent and subject to the 15% late charge. This is the published delinquency threshold, not a promise that a customer receives additional days after a separate printed due date.
Late-fee rules
When the bill remains unpaid 25 days after the billing date, San Angelo adds a late fee equal to 15% of the total new charges for the month of delinquency to cover delinquent-account handling. A returned-check charge is also added under the City's fee schedule; the customer-facing bill explainer lists $25. Payments received after 5 p.m. apply to the next business day. Customers must clear the accrued bill, late charge, and reconnect fee before service is reactivated.
Shut-off timeline
Day 0 is the monthly billing date. By day 25, an unpaid bill is deemed delinquent and the 15% charge is added. The public fee schedule does not state a separate universal day on which the physical shutoff occurs after day 25; if service is discontinued for delinquency, the customer must pay the accrued bill, late charge, and $30 reconnect charge before reactivation. During the February 2026 online-card outage, the City specifically suspended potential shutoffs for affected customers, showing that outage-specific protections can modify the normal process.
Warning and notice protocol
San Angelo's public billing pages explain the 25-day delinquency threshold and payment methods but do not publish a fixed sequence of mailed notices, automated calls, text warnings, door hangers, or a guaranteed number of days between a late notice and physical termination. InvoiceCloud can send paperless and Pay-by-Text notifications, but those are not described as the complete legal shutoff protocol. Customers should retain the mailed statement, monitor InvoiceCloud, and call Water Customer Service at (325) 657-4323 immediately when a payment is disputed or an outage/processor issue affects the account.
Reconnection costs
For a delinquency shutoff, San Angelo requires the outstanding bill plus the 15% late charge and a $30 reconnect fee. Regular new-account activation is $20. After-hours connections and reconnections on weekdays add $50, with fees paid in advance during regular business hours; a temporary disconnection/reconnection carries a $15 charge. No separate weekend after-hours tariff is published beyond the stated weekday after-hours option.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Texas

53%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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