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Municipal DepartmentDataset 2026.08
City of San Angelo Water Utilities / Utility Billing and Collections
San Angelo
Population reference
100,159 residents (U.S. Census Bureau 2024 estimate for San Angelo city; the City also serves connected properties outside the city at 1.5 times in-city water rates)
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. San Angelo's municipal services statement combines water, sewer, stormwater, trash, and other charges. Water is billed in 1,000-gallon increments, with a partial-gallon balance rolling forward until a full 1,000-gallon increment is reached; the sewer usage component uses the established winter average described below.
- Rate structure
- Increasing block residential water rates, adjusted by drought level, with a meter-size fixed charge. San Angelo is currently in standard conservation rather than a drought surcharge level. The latest codified schedule lists an inside-city 5/8-inch fixed charge of $31.92 and standard residential volumetric blocks of $3.95 per 1,000 gallons for 0-2 thousand gallons, $5.76 for 3-5, $6.73 for 6-15, $7.20 for 16-39, and $13.19 above 39. Drought levels 1-3 increase the residential blocks, and outside-city customers pay 1.5 times the in-city rate. The water schedule allocates $0.95 of each billed 1,000 gallons to the water capital-improvement fund.
- Residential cost reference
- Using the current codified standard-conservation schedule for an inside-city 5/8-inch residential meter, 5,000 gallons produces about $57.10 of water ($31.92 base plus $7.90 for the first 2,000 gallons and $17.28 for the next 3,000). If the customer's winter sewer average is also 5,000 gallons, sewer is about $33.98 ($30.17 base plus one 1,000-gallon increment at $3.81), and the residential stormwater tier is $2.08-$5.20. Adding the current 96-gallon weekly trash/recycling collection of $20.57 plus 8.25% trash sales tax gives a planning total around $115-$119 before account-specific charges. At a 7,000-gallon winter average, the comparable planning total is approximately $137-$140. Actual statements vary with the winter average, impervious-area tier, drought level, irrigation, trash selections, and fuel or other charges.
- Wastewater and sewer calculation
- Residential sewer has a fixed meter-size base charge and a winter-average usage component. The current codified 5/8-inch sewer base is $30.17. San Angelo calculates a fixed monthly average from the customer's billed water consumption in December, January, and February and recalculates it each March 1; if three months are unavailable, the available history is used. Residential sewer usage is $3.81 per 1,000 gallons above 4,000 gallons, capped at 15,000 gallons of average usage. Separately metered irrigation water is excluded from sewer calculations. A customer whose winter average is 4,000 gallons or less pays the base only.
- Meter reading
- Water and sewer statements are issued monthly. San Angelo's 2025 Water Quality Report says the Department is replacing older positive-displacement meters with new ultrasonic meters, with nearly half replaced and the program continuing through 2025, 2026, and the first half of 2027. The report also describes service-line diagnostic testing during replacement. The public pages do not identify the ultrasonic manufacturer or promise a universal hourly transmission interval; the published infrastructure plan is a phased ultrasonic remote-read modernization rather than a simple manual-read-only system. Customers can call Water Customer Service with meter or usage questions.
- New-account deposit
- A residential 5/8-inch water meter requires a minimum $100 cash deposit; the schedule lists $110 for 1-inch, $120 for 1.5-inch, $150 for 2-inch, $525 for 3-inch, and $1,000 for 6-inch residential meters. A residential sewer-only account requires a $50 deposit, and trash-only residential service also requires $50. Residential customers may request a deposit waiver, which is granted when the City confirms a history of no delinquencies on prior or active Water Utilities accounts. Deposits do not accrue interest after September 30, 2004, and the customer-facing bill explainer says water deposits are refunded after four years if there have been no delinquent payments or service discontinuation; transfer deposits move with the service.
- Activation or transfer fee
- New residential activation costs $20 plus the applicable deposit; the City schedules next-day connections when the application and payment are complete, with connection work generally 8:30 a.m.-4:30 p.m. Customers must submit the service acknowledgment/right-to-access form and required identification, and Friday requests are normally connected the following Monday. After-hours connections or reconnections add $50. A transfer request is handled through the Water Customer Service Division, and the existing deposit transfers with the account. Physical tap charges are separate; a developer-stubbed 5/8-inch tap is $100, while a standard 5/8-inch tap is $150 plus trench repair.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of San Angelo Water Utilities / Utility Billing and Collections public website ↗
Provider-controlled destination used to confirm current customer instructions.
- tdhca.texas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.