City of San Angelo Water Utilities / Utility Billing and Collections

Provider briefing

How this utility’s billing works

City of San Angelo Water Utilities / Utility Billing and Collections operates as a municipal department serving San Angelo. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block residential water rates, adjusted by drought level, with a meter-size fixed charge. San Angelo is currently in standard conservation rather than a drought surcharge level. The latest codified schedule lists an inside-city 5/8-inch fixed charge of $31.92 and standard residential volumetric blocks of $3.95 per 1,000 gallons for 0-2 thousand gallons, $5.76 for 3-5, $6.73 for 6-15, $7.20 for 16-39, and $13.19 above 39. Drought levels 1-3 increase the residential blocks, and outside-city customers pay 1.5 times the in-city rate. The water schedule allocates $0.95 of each billed 1,000 gallons to the water capital-improvement fund.. Bills are generated monthly. san angelo's municipal services statement combines water, sewer, stormwater, trash, and other charges. water is billed in 1,000-gallon increments, with a partial-gallon balance rolling forward until a full 1,000-gallon increment is reached; the sewer usage component uses the established winter average described below., and a typical residential cost reference is Using the current codified standard-conservation schedule for an inside-city 5/8-inch residential meter, 5,000 gallons produces about $57.10 of water ($31.92 base plus $7.90 for the first 2,000 gallons and $17.28 for the next 3,000). If the customer's winter sewer average is also 5,000 gallons, sewer is about $33.98 ($30.17 base plus one 1,000-gallon increment at $3.81), and the residential stormwater tier is $2.08-$5.20. Adding the current 96-gallon weekly trash/recycling collection of $20.57 plus 8.25% trash sales tax gives a planning total around $115-$119 before account-specific charges. At a 7,000-gallon winter average, the comparable planning total is approximately $137-$140. Actual statements vary with the winter average, impervious-area tier, drought level, irrigation, trash selections, and fuel or other charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Residential sewer has a fixed meter-size base charge and a winter-average usage component. The current codified 5/8-inch sewer base is $30.17. San Angelo calculates a fixed monthly average from the customer's billed water consumption in December, January, and February and recalculates it each March 1; if three months are unavailable, the available history is used. Residential sewer usage is $3.81 per 1,000 gallons above 4,000 gallons, capped at 15,000 gallons of average usage. Separately metered irrigation water is excluded from sewer calculations. A customer whose winter average is 4,000 gallons or less pays the base only.

Meter and infrastructure notes

Water and sewer statements are issued monthly. San Angelo's 2025 Water Quality Report says the Department is replacing older positive-displacement meters with new ultrasonic meters, with nearly half replaced and the program continuing through 2025, 2026, and the first half of 2027. The report also describes service-line diagnostic testing during replacement. The public pages do not identify the ultrasonic manufacturer or promise a universal hourly transmission interval; the published infrastructure plan is a phased ultrasonic remote-read modernization rather than a simple manual-read-only system. Customers can call Water Customer Service with meter or usage questions.