Payment channels

Pay City of San Benito Utilities Department / Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

877-507-4648 for residential accounts and 855-427-9222 for commercial/business accounts; convenience fees apply.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No current San Benito page reviewed documents a text-to-pay keyword, SMS shortcode, or opt-in sequence. The portal supports online payments, account history, auto pay, scheduled payments, service requests, and consumption review.

Mail-in address

Attn: Utility Billing, 485 N. Sam Houston Blvd., San Benito, TX 78586. Mail checks or money orders payable to City of San Benito, include the utility account number when the bill stub is not enclosed, and do not send cash, postdated checks, or temporary personal/business checks.

Counters, drop boxes, and office hours

The Business Office inside City Hall at 485 N. Sam Houston Blvd., San Benito, TX 78586 is open Monday–Friday, 8:00 a.m.–5:00 p.m. In-person payment accepts cash, check, money order, and credit card; a third-party 4% convenience fee applies to cards. A City Hall lock-box drop box accepts checks or money orders only, and payments after 5:00 p.m. post the following business day. H-E-B and Walmart are alternate payment centers, but payments there take at least two business days to post.

Accepted digital instruments

What you can use online

Online and telephone payments are supported through the municipal portal and IVR; automatic bank draft is available at no additional cost after submitting the form and a voided check. The City confirms credit-card acceptance, with the current page specifying a 4% in-person third-party fee; the precise online card-brand list and mobile-wallet support are not shown.

2026 transaction pricing

Convenience fees

Convenience fees apply to online and telephone transactions, but the current portal page does not expose the exact fee. In-person credit-card payments carry a 4% third-party convenience fee; automatic bank draft has no additional customer fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of San Benito Utilities Department / Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →