Municipal Department
City of San Benito Utilities Department / Utility Billing
Serving San Benito
Population served
Approximately 24,500 residents within the City of San Benito service area; the municipal utility serves residential and commercial water, sewer, refuse, and brush accounts.
State system code
FIPS 48
Billing frequency
Monthly. The ordinance defines residential and commercial water and sewer bills as monthly bills.
Provider briefing
How this utility’s billing works
City of San Benito Utilities Department / Utility Billing operates as a municipal department serving San Benito. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers by monthly consumption and meter size. Inside-city residential minimum service for 0–2,000 gallons is $18.00 for 5/8-inch or 1-inch meters; excess residential usage is $1.50 per 1,000 gallons for 2,001–10,000, $2.00 for 10,001–20,000, and $2.50 above 20,000 gallons. Outside-city rates and larger meters use separate schedules.. Bills are generated monthly. the ordinance defines residential and commercial water and sewer bills as monthly bills., and a typical residential cost reference is For an inside-city 5/8-inch or 1-inch residential account using 5,000–7,000 gallons, the ordinance's water schedule implies approximately $22.50–$25.50 for water: $18.00 minimum plus $1.50 per 1,000 gallons above 2,000. Sewer is separate and the combined bill also includes refuse/brush services.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Inside-city residential sewer is tied to monthly water consumption by bands: $26.50 for 0–10,000 gallons, $30.00 for 10,001–15,000, $31.00 for 15,001–20,000, and $32.00 above 20,000. The code does not describe a winter-average calculation for residential accounts; commercial and multifamily schedules differ.
Meter and infrastructure notes
No current San Benito source reviewed identifies AMI/AMR equipment, a vendor, or a transmission interval. The monthly billing ordinance ties charges to monthly water consumption; customers should contact Utilities for the current route-reading or meter-upgrade schedule.
Emergency water support
Report a leak or water emergency
For water or sewer emergencies after 5:00 p.m., call 956-361-3800 and select option 2. The City also lists emergency utility locations at 1315 Turner Street and 420 W. Stenger Street and a City Service Center at 925 W. Stenger, 956-361-3890, for utility operations.
Official starting point
Choose the right next step
Reading this profile
A practical reference for San Benito
City of San Benito Utilities Department / Utility Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.