Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of San Benito Utilities Department / Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The bill is presumed received two days after its date, and the account becomes past due at 5:00 p.m. on the 10th day following the bill date. Senior-citizen and physically handicapped account holders are exempt from the 10% penalty.
- Late-fee rules
- A 10% penalty is imposed on unpaid accounts at the 5:00 p.m. tenth-day deadline. A $15 penalty applies when payment is made while a service is in the process of being disconnected but before physical disconnection. The ordinance also lists $20 insufficient-funds and $5 utility-disconnect-notice delivery charges for inside-city accounts.
- Shut-off timeline
- The ordinance creates a clear progression: the bill is presumed received two days after issue; if full payment is not made by 5:00 p.m. on day 10 after the bill date, a 10% penalty applies; on the next business day the City mails a delinquent notice stating service will be disconnected five days later; if unpaid by day 15 after the bill date, service is disconnected.
- Warning and notice protocol
- The City mails a delinquent notice on the business day after the tenth-day past-due point and states that disconnection will occur five days later. The ordinance also authorizes a $5 additional service charge for delivery of utility disconnect notices. No automated call, SMS, colored-paper, or door-hanger sequence is documented.
- Reconnection costs
- Regular reconnection requires the full balance, 10% penalty, and a $30 reconnect fee; an account paid in full by 3:00 p.m. is to be reconnected the same day. Payment after 3:00 p.m. normally waits until the next working day, while a weekend or after-3:00-p.m. request may be accepted with an additional $15 service fee. If next-business-day payment is not received by 9:00 a.m., service can be disconnected again.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of San Benito Utilities Department / Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.