Payment channels

Pay City of Sherman Customer & Utility Services Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services, through the Sherman-specific portal at shermantx.municipalonlinepayments.com. The portal provides quick pay and registered account access, bill/payment history, scheduled payments, and consumption information; Sherman also links an Itron customer analytics portal for water-use and leak alerts.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

The 24/7 automated account and payment line is 1-833-875-2386. Customers enter the utility account number and street number from the service address and can access English or Spanish account information; the phone payment path accepts credit cards, with a $1.25 convenience fee and a $1,000 maximum card payment per billing cycle. Customer & Utility Services is 903-892-7237 and emergency water/wastewater is 903-892-7258.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Sherman’s Notify Me service allows customers to subscribe for email and/or text notifications when the utility bill is due. The City does not publish a text-to-pay keyword, short code, or SMS authorization path. Customers should enroll through the City Notify Me account for due-date reminders and use Municipal Online Services or 1-833-875-2386 to submit payments.

Mail-in address

City of Sherman, P.O. Box 1106, Sherman, TX 75091-1106. Mail payment instructions say not to send cash and to include the payment coupon with a check or money order payable to the City of Sherman.

Counters, drop boxes, and office hours

Customer & Utility Services is at 405 N. Rusk Street, Sherman, TX 75090, on the first floor at the north end of the Municipal Building. The office is open Monday through Friday 7:45 a.m. to 5:00 p.m., excluding holidays. Drive-through/drop boxes are at the north end of 405 N. Rusk and in the hallway by the payment windows; no cash should be placed in a drop box. In-person methods are cash, check, money order, and Visa, Mastercard, or Discover credit cards; temporary checks are not accepted.

Accepted digital instruments

What you can use online

Sherman supports online quick pay and registered payments with credit cards or checking accounts, automated phone credit-card payments, free recurring bank drafts from checking accounts, scheduled one-time or advance-month payments, and paperless billing. The FAQ lists Visa, Mastercard, Discover, and debit-card automated drafts. The public pages do not list Apple Pay, Google Pay, PayPal, or a separate one-time ACH convenience schedule; the portal displays the applicable option and fee.

2026 transaction pricing

Convenience fees

Online payments and phone payments carry a $1.25 convenience fee per transaction. The City’s disclaimer says the fee applies to credit-card and bank-draft online payments, and the payment page identifies the same fee for the IVR. The maximum credit-card payment is $1,000 per billing cycle; free recurring bank draft is advertised separately but should be confirmed in the current enrollment flow.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Sherman Customer & Utility Services Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →